Operations Training Specialist I

GENERAL SUMMARY

The Operation Training Specialist I aid in the overall development of various positions by ensuring appropriate metrics are being met and using observations/data to determine areas of improvement. This role coordinates with Production leaders to ensure appropriate number of audits / training assignments are performed for each assigned work group in a specific month. The Operation Training Specialist I also deliver guidance and feedback on performance expectations outlined in the Call Floor Leadership Model and ensures assigned work groups are providing the correct information and following the proper procedure.

RESPONSIBILITIES

Provide coaching feedback guidance and direction to assigned work groups.

Plan and construct coaching and interactions with assigned work groups daily using call floor leadership model to deliver call performance trending and performance metrics.

Facilitate new hire training.

Training assignments as directed by Manager.

Partner with Group Managers in all sites to create developmental plans.-

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma

EXPERIENCE: 2 years of experience in an Account Manager or related role

CERTIFICATION(S): Certification(s) required

KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:

• Skilled in Outlook and Excel
• Knowledge of organizational infrastructure and adult behavioral patterns
• Ability to work independently with some direction from colleagues and management
• Strong interpersonal and communication skills
• Ability to train and facilitate trainings to groups

PREFERRED QUALIFICATIONS

EDUCATION: Associates

FIELD OF STUDY: Training Communication Organizational Development

EXPERIENCE: 2 years of experience in an Account Manager or related role

If you are wondering why you should work for us here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs including our very own MCM Academy as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health plus fitness membership reimbursements weight watchers our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations up to US$ 2500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us were proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave new parent flex time and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays as well as generous paid-time-off.

Our compensation and benefits programs were created with an Employee-First Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skill-building and tuition reimbursements and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation inclusion and excellence then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proudto be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment please contact .