Strategic Program Manager
Strategic Program Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 132000 - 160000
1 Vacancy
Job Description
About the role
You will be responsible for working with the COOs CIOs and their operating leadership to develop and operationalize end-to-end process transformation roadmaps. You will be responsible for driving global strategic initiatives while leveraging Project Management Continuous Improvement and Operational Excellence methodologies. We are seeking a driven leader and effective problem solver one who is energized by the prospect of what can be vs. what is the current state. An individual who offers recommendations substantiated with data adopts a Lean and Agile mindset and can lead the delivery of implementation of such recommendations. Someone who is respected for their deep technical expertise and/or ability to oversee programs and processes provides inclusive leadership and guidance as it pertains to project planning execution status reporting communication financial management and issues/risk mitigation. An individual who is comfortable balancing the needs of multiple stakeholders making sound decisions using data analysis experience and judgment along with a risk mindset while ensuring projects are completed on-budget on-time benefits realized and with client satisfaction. Ultimately an individual who takes ownership for key outcomes.
The ideal candidate will thrive in a fast-paced environment where new ideas are encouraged. This role will report into Global Program Delivery function within the Chief Administrative Office.
Responsibilities:
Manage projects end-to-end to deliver business outcomes. Works with the COOs CIOs and/or operations leadership to manage business transformation projects and strategies. Projects will include strategy/discovery preparation/assessment planning continuous improvement gap analysis process mapping execution project management change management sustainment and benefit realization.
Direct a professional staff of project managers or stakeholders on multiple highly complex programs or be an individual contributor on high priority strategies that will shape the future of AIG.
Design and work with the COOs to implement a Continuous Improvement program as a sustained discipline and practice across all locations.
Acts as SME for engagements in the areas of project management change management/transformations operational excellence solution development and quality assurance.
Works closely with the project stakeholders and can think strategically about how actions and overall program will fit within the overall business needs and priorities.
Works with other project managers to improve capabilities while managing adherence to business priorities as well as project procedures and standards.
Prepares and tracks budgets project plans and staffing plans.
Ensure early detection of project issues and risks with early identification of mitigation strategies and stakeholder communication and engagement.
Adopts Agile project management best practices and maintains project program and financials using AIGs standard system for project tracking.
Builds drives and manages relationships with our senior internal business leaders and ensures their continued alignment engagement and achievement of business outcomes.
Provides project and program status to executive management providing recommendations as needed.
Engage with key stakeholders including partners and vendors where key delivery areas may be outsourced.
Coordinates and plans with interdependent teams across Business Operations Finance Human Resources Legal & Compliance Technology and PMO organizations
Act as a change agent and a champion leading and driving the change.
Invested in the development of a future state that will raise the bar on the service experience delivered to our end customers.
Data driven decision maker who utilizes data to direct decision making.
Identify and manage timely and effective resolution of any issues that surface during the handling of all assigned duties. Track and report implementation activity results in a real time fashion via internal Implementation databases and reporting tools.
Conduct lessons learned at the end of each implementation phase for continuous improvement purposes.
Develop and execute plans to improve customer satisfaction and overall quality.
Is proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.
Model and coach others on Operational Excellence.
Identify gaps and facilitate training needs within the team.
What we are looking for
Keen ability to identify and implement improvement and transformation opportunities to enhance the customer experience.
10 years of experience as a proven leader with ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives.
Demonstrated track record of delivering exceptional results with an ability to speak to process improvements and specific results achieved.
Lean / Six Sigma & Agile project management certification and experience preferred.
Project delivery experience in Insurance is preferred.
Metrics oriented with a track record of delivering value-added solutions.
Excellent written and oral communication skills with internal and external stakeholders.
Inclusive leader who fosters a culture of diversity and inclusion
BA/BS degree required.
MBA/MS/Professional degree preferred.
Strategic thinker with experience and a passion for driving results.
Self-starter that is comfortable working in a dynamic program environment that includes a degree of ambiguity. Willing to dive in as part of the team to get the job done.
Analytical creative thinking combined with quantitative and relationship building skills.
Ability to analyze data determines root cause and provides and/or develops an appropriate solution for resolution.
Demonstrated experience managing multiple and competing priorities.
Proactive problem-solving ability with solutions-oriented attitude.
Ability to work independently within a team environment and make decisions while considering client requirements.
Ability to travel on occasion as needed.
The base salary range for this position in NJ is $132000 - $160000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition were proud to offer a range of competitive benefits a summary of which can be viewed here: US Benefits Overview.
#LI-CY1
At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
Functional Area:
Required Experience:
Manager
Employment Type
Full-Time
