drjobs Experienced AV Service Scheduler/Service Manager (LOCAL ONLY)

Experienced AV Service Scheduler/Service Manager (LOCAL ONLY)

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1 Vacancy
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Job Location drjobs

Lisle, IL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Benefits:
  • Simple IRA (Matching)
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
About EOC Audio

We are a fast-paced client-focused low voltage AV company specializing in custom audio/video systems smart home automation networks lighting control and security integration. Our work spans high-end residential and commercial projects. We pride ourselves on white-glove service and long-term client relationships.

Job Summary

Were seeking a highly organized and tech-savvy Service Scheduler / Service Manager to lead and streamline our service operations. In this hybrid role youll be responsible for coordinating field technicians managing the service calendar providing remote client support and ensuring a high-quality service experience from start to finish.

You will act as the central hub of our service departmentbalancing scheduling needs remote diagnostics team coordination and client satisfaction.


Key Responsibilities
Manage the daily service schedule: assign technicians prioritize calls and adjust in real-time as needs shift
Communicate with clients before and after visits to confirm appointments gather service info and provide status updates
Provide basic remote troubleshooting and technical support to resolve client issues when possible without dispatch
Oversee service workflows from intake to completion ensuring efficiency documentation and client satisfaction
Monitor technician capacity and assign tasks based on skills location and availability
Collaborate with project managers and sales teams to balance ongoing projects and urgent service needs
Maintain accurate records in service management software (ServiceTitan Jobber Monday etc.)
Help define and enforce service policies cancellation terms and billing practices
Identify recurring issues and propose preventative maintenance or system upgrades to clients
Coach field techs on best practices and ensure quality control across all service work


Qualifications
3 years of experience in service coordination dispatching or field service management (AV IT HVAC or trades strongly preferred)
Strong understanding of low voltage systems: AV networking lighting surveillance automation (Crestron Control4 Savant etc.)
Confident in providing remote support and walking clients through basic technical steps (resets power cycling app updates etc.)
Excellent organizational communication and multitasking skills
Familiar with field service platforms and cloud-based CRMs
Able to lead a team while maintaining a client-first mindset
Calm under pressure solutions-oriented and proactive



Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including salestechnicianproject management operations and more.

According to CEDIA the global trade association for the home technology industry the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting motorized shades lighting control and networking. Smart Home Integrators offer careers insalesoperations marketing project management finance merchandising purchasing technical trades and customer service. If youre seeking to make an impact from the start of your career spark impressive change learn new or innovative skills and most importantly gain success in a field that rewards ambitious hard workersa Smart Home Integration opportunity is for you!

Benefits of working in Smart Home Integration

Opportunity for Growth

If you want a responsible and engaging position in a fun environment why not choosethe Smart Home Integration the proper training and career road map you can write your own ticket!

Gain In-Demand Skills

As consumers focus on improving and connecting their lives at home growth in the smart home sector is booming.



Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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