Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and were proud of the difference we make to customers to local communities and towards a sustainable future for the world.
Were looking for a Customer Service Representative - a role that will help us to power progress for our customers.
Why Aggreko Here are some of the benefits and rewards.
- Hybrid Schedule available
- Annual bonus program tied to company and individual performance
- No premium cost medical plan option available
- Paid training programs
- Career growth opportunities and tuition reimbursement
- Safety-focused culture
What you will do:
- You will be based out of our New Iberia Administration Center
- Principal point of contact delivering an exceptional customer experience through meeting and exceeding the defined standards
- Manage the client relationship throughout the life of the hire
- Proactively setting expectations and communicating any variations to the original order including changing technical requirements hire extensions and additional services
- Make ad-hoc decisions in the best interests of the customer
- Assist the customer with regards to new orders post-order follow-up activities and in expediting the process
- Translate customer requirements across multiple systems as needed and ensure the operational teams are well versed in customer requirements
- Take ownership for all customer queries breakdown or complaints liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction
- Maintains high levels of customer satisfaction and positively impacts their feedback
- Answers inbound telephone calls emails and other channels and deals with them promptly and efficiently against agreed KPIs
Were experts which means youll have the following skills and experience:
- University Degree / Specialized Diploma / Vocational Training
- Driven by higher standards of excellence
- Customer Service experience in a business-to-business environment preferably within a rental environment
- Excellent interpersonal skills and effective ability to communicate across all levels of the organization
- Experience with an ERP system or customer relationship management (CRM) database power user of Microsoft PowerPoint Excel Word Teams and other software programs
We recruit the best talent. Apply now and help us keep the power on.
Join us bring your energy and grow your career.
#LI-AJ1
Equal employment opportunity
We welcome people from different backgrounds and cultures and respect peoples unique skills attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best for each other for our customers for the communities where we work and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko we will consider your application based on your qualifications and experience and not on your race colour ethnicity religion sex sexual orientation gender identity national origin disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
