FINANCIAL AID FUNCTIONAL ANALYST, ENROLLMENT & STUDENT ADMINISTRATION, Enrollment Services Operations

About the Role:
Boston Universitys Enrollment Services Operations (ESO) team is seeking a Financial Aid Functional Analyst to support the operations development and continuous improvement of financial aid systems that support more than 25000 students. This role is a key contributor to the analysis documentation configuration testing and support of packaged and custom applications that enable core financial aid processes.

Reporting to the Financial Aid Lead the Functional Analyst will partner closely with technical teams and business stakeholders to ensure that functional requirements are accurately translated into effective system solutions. This includes supporting integrations forms user interfaces reports and data mappings as well as maintaining documentation participating in testing activities and contributing to service improvements.

Key Responsibilities:

Support the ongoing operation and maintenance of financial aid systems including troubleshooting issues documenting processes and assisting with root cause analysis.

Maintain accurate and up-to-date documentation for business processes requirements data mappings and test cases.

Collaborate on system enhancements upgrades and cyclical activities by writing user stories test plans training materials and standard operating procedures.

Contribute to the development and delivery of functional documentation that supports consistent and effective system use.

Participate in projects by analyzing business needs configuring system functionality performing testing and supporting releases.

Work closely with stakeholders across departments to gather requirements support continuous improvement efforts and implement best practices related to system enhancements and issue resolution.

About the Organization

Boston University Enrollment Services Operations is part of the Enrollment & Student Administration unit (ENSA). BU Enrollment Service Operations plays a critical role in ENSAs mission enrolling and retaining students by supporting and designing operational and technical infrastructure to support the student user experience.

Across the 9 departments of ENSA we are dedicated to ensuring that our policies practices and services meet the needs of an increasingly inclusive University community of students families faculty staff and alumni. We do so through a lens of respect and a commitment to encouraging the personal success and productivity of all employees.

About Our Benefits

This position is eligible to work remotely up to three days per week. Boston University offers generous benefits including health insurance dental insurance life insurance tuition remission retirement plan and paid time off.

Requirements

A cover letter is required for consideration.

Qualifications:

• Bachelors degree or equivalent experience in a related field
• 2-3 years of experience in a functional or business analyst role preferably in higher education or a financial aid environment
• Familiarity with student information systems financial aid systems or ERP applications (e.g. Oracle PeopleSoft Banner Workday)
• Strong documentation skills and attention to detail
• Experience with functional testing UAT and systems analysis
• Excellent interpersonal and communication skills
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualifications:

• Knowledge of federal and institutional financial aid processes and regulations.
• Experience with business process modeling writing agile user stories or data mapping.
• Exposure to data integration tools and methodologies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.