Help Desk Specialist (Remote in US)
Help Desk Specialist (Remote in US)
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1 Vacancy
Job Description
To help continue our rapid growth and solve our clients toughest problems we need a Help Desk Specialist to join the team. You may live in any time zone but you will be required to work weekdays 8am - 5pm Eastern Time.
If you love to solve problems and add value please consider what your typical days might look like
- You will provide amazing tier 1 support to our clients greatly exceeding their experience of what anyone else has ever done for them.
- You will escalate customer support requirements as appropriate communicating relevant information (such as criticality and timeliness) and confirming acceptance of the escalated issue.
- You will prepare desktops laptops and miscellaneous hardware for customers.
- You will keep customer documentation up-to-date and accurate.
- You will monitor the customer teams assigned alerts in conjunction with the live helpdesk and respond appropriately.
- You will work collaboratively with teams of smart thoughtful people to best meet the needs of our clients.
- You will demonstrate the ability to organize prioritize plan and deliver your work and commitments in a timely manner.
Qualifications :
Some of the skills we are expecting are. . .
- You should possess excellent communication and customer service skills both written and oral.
- You should be able to explain technical challenges and solutions to just about anyone regardless of their background.
- You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
- You should be able to manage and coordinate with third party vendors.
- We require at least 2-3 years of experience as a Help Desk Specialist or similar role.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- Must be able to work weekdays 8am - 5pm Eastern Time.
We expect that you will be able perform the following tasks daily. . .
- Servers: Active Directory File Permissions Backups Antivirus
- Networks: Basic ISP Up/Down Troubleshooting General Troubleshooting of Network Equipment
- Computers: Computer Replacement Hardware/Driver Troubleshooting Common OS problems Patching
- User Support: Remote User Support User Profile Migrations Password Resets Log In Issues User Setup Mobile Device Setup Workstation Deployment
- Applications and Products: Microsoft 365 ConnectWise Manage ConnectWise Automate
Additional Information :
What you should know about us:
- We are humble hungry and smart. We solve big problems serve lots of clients and are entirely committed to delivering transformative outcomes.
- We are team players deeply dedicated to the mission of the organization and to helping everyone around us be successful.
- We compensate well rewarding performance that delivers positive outcomes for our clients.
- Our leaders work hard serving as shining examples of what it means to live out our values. They are servant leaders helping their teams to be successful in all possible ways.
- We offer several opportunities to develop yourself.
- We pride ourselves in having the best talent in the industry and hope that youre up for the challenge!
What our team members say about us:
- I love our true empathy and concern for our clients its very rare and appreciated. It is a pleasure to be a part of an organization like this.
- I learn something new every single day and I feel like Im a part of building an organization that has legs. I appreciate that Im consistently humbled by the talent and caliber of our team.
- The culture of the company is amazing and the climate of my team is great. The benefits that employees are offered are better than competitors and the one-on-one presence that my team lead gives is extremely beneficial to me.
All qualified applicants will receive consideration for employment without regard to age color sex disability national origin race religion or veteran status.
Equal Opportunity Employer
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
