Customer Success Manager (EMEA)
Customer Success Manager (EMEA)
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Job Description
ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated passionate team.
Responsibilities include:
Customer Onboarding and Enablement: Guide customers through the onboarding process ensuring they have the necessary resources knowledge and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
Relationship Management: Develop and maintain strong relationships with customers acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics including Monthly Recurring Revenue (MRR) customer satisfaction and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries concerns and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely withcustomers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans marketing initiatives and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams including sales marketing product and support to ensure a seamless customer experience.
Upsell and Cross-sell: Collaborate with customers to identify upsell and cross-sell opportunities maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data activities and interactions in the companys CRM system. Provide regular reports and updates on customer performance to the leadership team.
Qualifications :
Desired Skills and Experience:
2 years of experience in customer management account management or similar roles in SaaS
Strong track record of driving customer success retention and revenue growth
Excellent communication and interpersonal skills with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive with a passion for exceeding expectations
This role is:
Full-time and permanent.
Additional Information :
What We Offer:
Flexible hours
Hybrid work
Health & Wellness program - a bonus payment which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance) fitness sports activities (excluding sports equipment)
Reimbursement of co-working space
Reimbursement of professional development courses.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
