INTERNAL APPLICANTS ONLY - Order Processing Manager (Hybrid)

We are seeking a performance-driven Order Processing Manager to support the daily activities of our Order departmenta team with high standards of quality service accuracy and efficiency. In this role youll use your strong analytical skills excellent problem-solving abilities and commitment to outstanding customer service to help guide and manage day-to-day operations. The ideal candidate will embody our core values of building trust fostering employee growth and maintaining a positive and innovative work environment. Applicants should have solid experience with data analysis strategic planning and workflow efficiencies as well as superb communication training and interpersonal skills to support department growth and development. Since youll be working closely with a variety of cross-functional teams excellent collaboration skills are also a must. This position is located on-site at our Carson headquarters. 

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role

A day in the office looks like this: 

• Manage and coordinate day-to-day order processing including order entry order status billings order release pricing account maintenance/setup allocation discrepancy resolution customer service sales support warehouse and transportation communication and overall order management 
• Analyze businessprocessesandworkflowsfor improvement and automation opportunities 
• Support company goals by establishing and tracking measurable department KPIs 
• Flag and drive resolution on any systemic or operational issues that are preventing timely fulfillment status updates customer billing etc. 
• Help identify opportunities to improve overall reporting and analytics capability 
• Cultivate a culture of trust and integrity within the team exemplifying ethical conduct and leading by example 
• Build a team that provides exceptional customer service across multiple channels by leading coaching and developing a top-notch Order team via providing ongoing performance management and personnel development 
• Manage the recruitment onboarding offboarding training development and succession planning for your team 
• Conduct training sessions and workshops to educate employees on continuous improvement methodologies in order to foster a culture of learning and development 

Qualifications :

Got the skills and experience Heres what were looking for:

• 3 years of experience in an Order department call center or customer service management role 
• Proven experience in managing people/teams including leads and supervisors 
• Ability to lead at multiple levels of the organization 
• Strong analytical planning and problem-solving skills with an outcome-oriented mindset 
• Experience with sales automation software a plus 
• Ability to juggle multiple tasks/projects with superb accuracy 
• Strong analytical and problem-solving skills with the ability to leverage data for decision-making and identifying improvement opportunities  
• Strong coaching and mentoring skills with a focus on developing employee potential 
• Proficiency in Microsoft Office suite for communication and data analysis 
• Ability to lead a team in a fast-paced environment with changing priorities 
• Exemplary written and verbal communication skills 

Additional Information :

And heres our end of the bargain! 

At Lakeshore we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $82000 - $90000 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidates relevant experience location and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverageEPO PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefitschoose what you like ignore the rest
• On-site preschool for our employees children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dressand we really mean it

At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.

We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you. 
 
To learn more about Lakeshore visit  Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.

To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.