Receptionist/Front of House
Receptionist/Front of House
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity
Annual Salary: $58583 - $61800 per annum Superannuation
We are seeking a people-focused motivated and experienced Customer Service Officer to join us in our modern newly refurbished Osborne Park office.
This Front Office/Reception role will provide a professional standard of customer service to all internal and external customers as well as assisting with racing payments function and customer queries.
You will be assisting with RWWA head office duties and facilities maintenance undertaking tasks associated with RWWAs Records Management to ensure seamless processes are maintained by working with other business unit operations.
A day in this role could see you undertaking the following duties:
- Provide Front of House reception duties with a high standard of customer engagement to internal and external customers.
- Co-ordinate the head office access and security system
- Managing the phone communications system for Reception
- Assist with Racing payment function and customer queries
- Co-ordinate internal Helpdesk job ticketing system (Jira) and respond to all Head office/internal inbox management requests with a prompt and timely resolution.
- Co-ordinate stationery order requests
- Ensure seamless processes are maintained by working with other Business Operations and Finance staff
- Manage pool car booking requests and maintain Key register
- Undertake tasks associated with RWWAs Records Management
- Processing of mail and courier requests
- Processing of cash and cheque payments
- Provide back up support when required for administrative roles within Business Operations team
Qualifications :
About you
Ideally to be successful in this role you will need:
- Previous experience in a similar role with a good customer service skills
- Organisational skills and ability to prioritise and manage multiple tasks
- Excellent interpersonal skills to provide quality customer service and liaise with a variety of stakeholders
- Attention to detail
- Proficiency in Microsoft Suite
Additional Information :
What are you waiting for
Apply now with your CV and cover letter telling us why youre the perfect fit for this opportunity.
For more information visit our website or contact us at
As part of the recruitment process you will be required to complete Pre-Employment screening which will include two reference checks police clearance and Australian Working Rights check.
Additional benefits
- Personal learning and development budget
- 17.5% loading on Annual Leave
- Enjoy our brand-new office including end-of-trip facilities including secure bike storage modern showers and wellness room making your commute easier and more comfortable.
- Health and wellness initiatives to support you inside and out
- Access to discounts at a wide range of retailers
- Reward and Recognition Program
At Racing and Wagering WA we recognise that we are strengthened by diversity of gender thought experience and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.
We are an Equal Opportunity Employer and encourage women people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.
Applications close Friday 25th July 2025
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
