Hotel Service Supervisor
Hotel Service Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a passionate and service-driven Hotel Service Supervisor to join our team full-time. Located in the heart of Aucklands vibrant CBD Avani Auckland Metropolis Residences offers guests stylish serviced apartments with sweeping views of the city and harbour. Set within a beautifully restored heritage building the property combines historic charm with modern comforts delivering the perfect blend of convenience sophistication and urban living.
About the Role:
- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently ensuring a seamless check-in/check-out experience.
- Address and resolve guest complaints promptly and professionally maintaining high levels of guest satisfaction.
Expected minimum hours: 30 hours per week
Location: 40 Kitchener Street Auckland Central Auckland 1010 New Zealand
Hourly range: $28 - $30NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.
Annual salary approximate: $43680 - $46800 (excluding contributions to KiwiSaver).
Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)
Schedule 1 - Specific Terms and Conditions
Job Title: Hotel Service Supervisor
Job Level: Unit Head
Employment Status: Full Time - Permanent
Commencement Date: To be confirmed
Reporting to: Front Office Manager
Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays Employment New Zealand and Holidays Act 2003.
Period of Notice: Four weeks
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- 0-6 months in a similar role delivering high-quality service within a hotel environment will be highly regarded
- Demonstrated leadership skills with the ability to effectively manage and motivate a team.
- Extensive background in the hospitality industry ideally within a hotel or resort setting with a thorough understanding of guest service standards and operations
- Exceptional customer service skills with the ability to maintain a consistently positive and professional demeanor even in high-pressure situations
- Strong time management skills with the ability to prioritize tasks efficiently and ensure timely completion of duties
- Impeccable professional presentation reflecting the high standards of the organisation
- Flexibility to work weekends and adjust to varying schedules as required by the operational needs of the business.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
- Discounts on international accommodation food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
General Terms and Conditions
1. Work Eligibility Employment begins on the commencement date and continues until terminated under the Letter of Offer Legal work eligibility in New Zealand is required at all times.
2. Remuneration & Deductions Pay and benefits are as outlined in Schedule 1. Reasonable work-related expenses are reimbursed. The company may deduct amounts owed from your pay following consultation. KiwiSaver contributions comply with legal requirements.
3. Suspension & Termination The company may suspend you (paid or unpaid) for investigations or terminate employment per notice in Schedule 1. Immediate termination applies for serious misconduct or other specified reasons. Garden leave may apply during the notice period.
4. Redundancy No redundancy compensation is provided but notice or payment in lieu is given. Offers of similar employment may exclude redundancy provisions.
5. Confidentiality & Intellectual Property Confidential information and intellectual property created during employment belong to the company. Disclosure or use outside duties requires written consent.
6. Conflict of Interest Secondary employment and potential conflicts of interest must be disclosed and approved.
7. Health & Safety Compliance with health and safety laws policies and personal fitness for work is mandatory.
8. Policies & Disputes You must adhere to company policies. Employment issues are resolved per Employment New Zealand framework.
9. All other standard terms and conditions
10. Where terms within your employment contract are silent your employment with Minor Hotels Australasia will be governed by all applicable New Zealand legislation.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
