Senior Executive Customer Service
Senior Executive Customer Service
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
Role Overview
We are seeking a dynamic professional to join our Customer Service & Logistics team responsible for managing end-to-end supply chain operations C&F coordination and customer service excellence.
Key Responsibilities
Supply Chain Management
- Monitor and analyze constraint/unconstraint forecasts
- Ensure optimal inventory levels at C&F locations
- Coordinate with Distribution Manager for timely supply execution
- Manage supply status reviews and reporting
C&F Operations
- Implement and monitor C&F SOP compliance
- Drive timely order billing and documentation
- Track POD status and coordinate with transporters
- Generate regular performance reports using Power BI
Customer Service
- Support CSM in maintaining service excellence
- Ensure timely resolution of customer queries
- Maintain strong relationships with key stakeholders
- Participate in continuous improvement initiatives
Qualifications :
Education
- Bachelors degree in Supply Chain Business Administration or related field
- Professional certification in Supply Chain Management (preferred)
Experience
- Years: 3-5 years
- Industry: FMCG/Chemical/Manufacturing
- Systems: SAP(O2C module)
- Tools: Power BI Advanced Excel
Technical Skills
- Proficient in SAP O2C processes
- Advanced Excel (VLOOKUP Pivot Tables Macros)
- Power BI dashboard creation and analysis
- Data analysis and reporting
Soft Skills
- Excellent written and verbal communication
- Strong analytical and problem-solving abilities
- Process orientation and attention to detail
- Proactive approach to task management
- Team collaboration and stakeholder management
Performance Indicators
- Order fulfillment accuracy
- Documentation compliance
- Reporting timeliness
- Customer satisfaction metrics
- Process improvement initiatives
Additional Information :
Growth Opportunities
- Team leadership roles
- Process optimization projects
- Cross-functional exposure
- Skill enhancement program
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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