Transportation Attendant (Full Time)

The Encore Boston Harbor Transportation Attendant will help provide excellent customer service to our guests visitors and employees.  Duties include the following: providing accurate information/directions to customers; directing regulating and prioritizing the movement of vehicular traffic (including Private Vehicles Taxicabs Bus Service Livery Service Boats Ride Shares and Emergency Vehicles) entering and exiting the facility; and assisting Security team in the event of an emergency.

JOB RESPONSIBILITIES:

• Directs regulates and prioritizes the movement of vehicular traffic around the resort including the Encore Boston Harbor roadways parking areas bus lanes and loading docks. 

• Vehicles include private vehicles taxicabs Ride shares bus service livery service boats and emergency vehicles.
• Directs regulates and prioritizes the movement of contracted bus services at various satellite locations as assigned.
• Facilitates and aids in monitoring the demand for taxicabs; contacts the Transportation Supervisor with number of taxicabs as needed. 
• Allocates and directs parking as required for service and delivery vehicles.
• Maintains access to driveways and dock areas for fire and safety vehicles; challenges unauthorized vehicles and facilitates the timely removal of vehicles as appropriate.
• Directs visitors and unauthorized vehicles to alternate entrances and/or parking areas as appropriate.
• Aids in data collection activities as needed including passenger and vehicle counts for bus shuttles ride shares and taxicabs.
• Candidate must possess a valid drivers license and be able to drive vehicles carrying up to 14 passengers.  Driving responsibilities may include but are not limited to: shuttling guests or employees to and from the resort

• Greets and assists visitors guests and employees in a friendly and courteous manner.
• Provides instructions and personally escorts guests to their destination within the resort.
• Is knowledgeable about the Encore Harbor resort and amenities.
• Responds to questions and requests from guests other Encore Boston Harbor departments visitors and subcontractors and provides appropriate information/directions in a patient efficient and courteous manner.

• Notifies the security dispatcher of suspicious persons or activities.
• Ensures that the department rules and safety standards are followed.
• Responds to emergency situations according to Encore Boston Harbor procedures emergency evacuation plans and acts as a member of the emergency response team as directed.
• In accordance with Encore Boston Harbors policies and procedures turns in found items to security completes appropriate documentation and assists visitors guests and employees in reporting and locating lost items

Qualifications :

JOB REQUIREMENTS: 

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Gaming and Certifications:

18 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school or equivalent degree preferred.

Customer Service experience is preferred.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational interpersonal and administrative skills as well as excellent attention to detail.

Language Skills:

Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is regularly required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least seventy (70) pounds and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically loud.  When on the casino kitchen or property floor or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold heat humidity precipitation wind noise and vibration. Work may be performed in and or around electrically or mechanically energized equipment. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).
• Regular reliable attendance is expected.

Additional Information :

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time