Sr Staff Solution Architect
Sr Staff Solution Architect
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ServiceNow is looking for an experienced Data Platform Architect to join our Customer Journey Data Platform and Insights team. This is a senior-level hands-on architecture role focused on building a unified intelligent data platform that brings together signals across the entire customer journey from product usage and learning engagement to support interactions and community activity.
You will play a critical role in designing and delivering a scalable secure performant and AI-ready data platform that powers customer understanding insights generation and value-driven actions. Experience with the ServiceNow platform enterprise software and AI/ML integration is highly preferred.
Key Responsibilities
Platform Architecture & Design
Design and lead the technical architecture for a unified customer journey data platform leveraging modern data and AI technologies.
Define data modeling standards integration blueprints and lifecycle management practices.
Architect scalable distributed data systems including data lakes data mesh data fabric data warehouses and real-time processing pipelines.
Create reusable architectural patterns that support real-time and batch processing across structured and unstructured datasets.
Technical Strategy & Leadership
Partner with engineering product and analytics teams to align technical roadmaps with customer insights and business objectives.
Translate business needs and customer signals into data solutions and architectural strategies.
Provide thought leadership in evaluating and implementing cutting-edge tools frameworks and best practices.
Drive architectural governance review processes and architecture maturity models.
Cloud Governance and Security
Design and optimize cloud-native solutions using Azure Snowflake Databricks and other modern platforms.
Establish governance frameworks ensuring data quality privacy lineage and compliance across all sources.
Implement robust data security practices including RBAC encryption and access auditing.
AI/ML & Analytics Integration
Architect platforms to support AI/ML workflows including feature stores model inference pipelines and feedback loops.
Work closely with data scientists and ML engineers to embed intelligence across customer journeys.
Enable data democratization and advanced insights through curated datasets semantic layers and analytical products.
ServiceNow Platform Alignment
Integrate deeply with ServiceNow platform data models APIs and event based systems.
Architect solutions that enhance customer understanding within IT/DT software domains and workflows powered by ServiceNow.
Ensure platform extensibility and API-driven architecture supports self-service analytics operational workflows and personalization.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 15 years of hands-on experience in data architecture platform engineering and enterprise analytics.
- Strong background in enterprise digital technology domains and experience working with or building on the ServiceNow platform.
- Proven expertise in designing data ingestion storage (e.g. Delta Lake BigQuery Snowflake Databricks) processing (e.g. Spark dbt) and orchestration (e.g. Airflow).
- Hands-on experience with data modeling ETL/ELT streaming and batch data pipelines.
- Deep knowledge of SQL data governance data security and privacy regulations (GDPR CCPA).
- Strong understanding of APIs data contracts and platform-as-a-product concepts.
- Strong understanding of CI/CD pipelines GitHub Jenkins and deployment automation for data platforms.
- Familiarity with tools such as Power BI Looker or equivalent BI/visualization platforms.
- Excellent communication and stakeholder collaboration skills.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
