Senior NOC Engineer
Senior NOC Engineer
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Job Description
We are looking for a skilled and detail-oriented NOC (Network Operations Center) Engineer to join our team. You will be responsible for managing and monitoring production systems ensuring the health performance and reliability of our internet-facing infrastructure. The ideal candidate should have a solid background in system administration networking and incident response with a proactive mindset and a willingness to work in a 24/7 environment.
Key Responsibilities
Monitor and manage production systems to ensure high availability and performance.
Act as the primary point of contact for all production-related incidents and alerts.
Perform root cause analysis (RCA) for service-impacting events and implement preventive measures.
Troubleshoot and resolve infrastructure issues escalated by internal systems or customers.
Participate in a 24/7 shift rotation and ensure timely incident response and communication.
Collaborate with platform and product teams to review and implement application and infrastructure monitoring changes.
Develop and maintain SOPs and knowledge base articles for recurring operations tasks.
Support and enforce compliance with internal security and compliance policies.
Qualifications :
3 years of experience in Linux/Unix systems administration.
Strong understanding of internet protocols and networking concepts: DNS DHCP NTP SMTP TCP/IP SSH HTTPS TLS IPSec VPN etc.
Experience in application and database-level monitoring and troubleshooting (e.g. Apache Tomcat MySQL).
Proficiency in scripting languages: Shell Python or Ruby.
Hands-on experience with monitoring and logging tools such as Nagios New Relic Datadog Splunk Sumo Logic ELK stack etc.
Experience with incident management tools like ServiceNow JIRA and PagerDuty.
Basic knowledge of web fundamentals: HTML JavaScript CSS server-side programming and databases.
Working knowledge of AWS or other cloud platforms.
Experience with containers and orchestration platforms: Docker and Kubernetes.
Familiarity with CI/CD ( Jenkins ) pipelines and automation tools.
Knowledge of infrastructure-as-code using Terraform.
Strong collaboration skills with cross-functional teams including SRE Security and DevOps.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
