Operations Manager
Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Operations Manager
The Novotel Wolverhampton WV1 3JN
Fairview Hotels are seeking a full time Operations Manager to be part of the existing diverse team based at the 132 bedroom Novotel Wolverhampton part of Fairview Hotels portfolio.
This is a highly visible role and as the daily face of the Hotel and is a fantastic opportunity for a strong dynamic experienced professional who can bring their expertise to help build an existing team to demonstrate hospitality at its best. The hotel has a mix of corporate and leisure guests
Your key responsibilities as Operations Manager:
Ensure guest and colleague satisfaction financial goals and compliance with business/legal targets.
Oversee daily operations including guest services employee management administration finance legal sales and supplier relations.
Create a welcoming atmosphere and personalised service for each guest responding appropriately to feedback from guests and colleagues.
Demonstrates flexibility and adaptability when personalising external and internal guests needs and the changing demand and priorities of the business.
Manage and develop teams and Heads of Departments including recruitment training and performance management.
Lead by example and communicate operational and strategic information.
Empower the hotel team by fostering an inspiring service culture through briefings team meetings resource allocation and management presence during key busy times.
Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
Ensure compliance with employment laws management decisions and Hotel Groups policies.
Personal
Ability to work flexible hours including evenings weekends and Bank holidays as required.
An enthusiastic leader with a demonstrative personality conduct and credibility to set maintain and exceed consistent high quality standards commensurate with organisational expectations.
Sound analytical and computer skills.
An ability to communicate at all levels.
Target driven - with the ability to work to and set timely performance goals/targets and clear objectives.
A strategic thinker.
A motivational and supportive management style.
An excellent communicator.
Strong individualist and decision maker with high determination to succeed.
Be highly organised and structured with a strong focus on service excellence.
Actively take the lead and provide a positive role model for leadership.
Understand how to maximise profit have an eye for detail and not be afraid to roll up your sleeves and help the team. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions to ensure guest satisfaction and achieve financial targets.
You must be experienced in all required health and safety/fire checks and be aware of and comply with safe working practices as laid down under the Health & Safety Act.
You will naturally be able to provide outstanding customer service combined with a strong business knowledge of revenue management.
Benefits
On-site parking
Pension
Meals whilst on shift
Discounted food and beverage
Bonus break weekends qualifying period applies
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates if you are invited to attend an interview.
We offer a competitive salary based on a 40 hour week. .
Closing date for applicants: Friday 8th August 2025.
Additional Information :
Join our team as an Operations Manager where your efforts will contribute significantly to creating a pleasant environment for our guests!
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount on hotels across the globe
- Free parking
- On-site parking
- Transport links
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
