Staff Design Researcher
Staff Design Researcher
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Job Description
Your mission:
Were seeking a Staff Design Researcher to join our FinCrime Squad in London. Youll play a crucial role in balancing customer experience with compliance requirements ensuring our financial crime prevention measures are both effective and user-friendly.
What youll be doing:
Identify and prioritise high-impact research opportunities that improve customer experience and operational processes.
Shape research strategy and direction for the FinCrime squad aligning current and future work with our broader mission.
Set the bar for outstanding customer understanding across all project sizes.
Use diverse research methods to uncover insights about complex financial crime prevention challenges.
Create clear narratives that make complex topics accessible to a diverse range of stakeholders.
Work across multiple teams to solve intricate problems with cross-functional partners.
Build and maintain a healthy research culture within the organisation.
Mentor emerging researchers and shape collaborative practices that elevate the entire team.
Heres how youll be contributing:
Youll have a significant impact on improving the understanding of the Wise customers contexts problems and goals.
Youll get to know teams across the full breadth of the business to uncover opportunities.
Youll be using your full range of Design Research skills to discover craft and deliver well rounded insights that ensure a deeply understanding of the customers.
Youll be influential in your team increasing customer-centricity creativity and research quality.
Youll meet agents build empathy and understand what challenges they face when using our internal products.
This role will give you the opportunity to:
Ship work youre proud of. Craft experiences that are innovative easy to use and clear.
Own your impact. Product teams decide what opportunities to work on and define their success metrics.
Elevate product quality. You define what good looks like to your team. And you help them deliver it.
Be part of a positive change in the world. Were fixing a broken greedy system and putting people and businesses in control of their money.
About you:
Youve got a portfolio of well-crafted impactful work that solves real problems for real people.
You navigate complex multi-team projects flagging tradeoffs and opportunities as direction changes.
Youre a seasoned collaborator leveraging other functions expertise and taking them on the journey with you.
You can articulate your decisions clearly and credibly.
You operate as a full partner with your cross-functional team members (product data analysts design content).
You have moved beyond merely seeking a seat at the table.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
