Customer Service Agent (Automotive), Danish (Dansk) and English

Are you driven by a passion for technology and the thrill of the automotive world If you find excitement in tech engines motors and the innovation behind them we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You dont need extensive experiencewhat matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided youll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. 

You will provide assistance with questions on the product portfolio import/export procedures first-level technical support complaints and support with the use of the IoT technologies these vehicles are equipped with including apps. In this role you will utilize your language skills in Danish and English to provide outstanding customer service and support.

Some of your functions will be: (not limited to) 

- Manage incoming contacts (mainly phone calls) such as phone calls emails and letters from customers: This involves promptly and professionally handling all incoming communication from customers ensuring that their inquiries and concerns are addressed in a timely manner. This is done in Danish (DK) and English (UK) languages working for both markets (DKUK).

- Provide information about products resolve client queries and explain company policies: As a customer service representative you will be responsible for providing accurate and detailed information about the companys products addressing any questions or concerns that customers may have and explaining company policies in a clear and helpful manner.

- Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative you will be the face of the company representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience building rapport with clients and ensuring that their needs are met with professionalism and care.

- Provide technical support for digital services and Apps.

You bring the passion and well give you the training. This role includes a company-paid training in English of 2-3 weeks so you can become an expert in vehicles customer support and internal procedures.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience we encourage you to apply and join our dynamic and inclusive team.

What we offer:

1. Comprehensive Training: As a member of our team youll receive extensive training equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

2. Development Opportunities: Unlock your potential with diverse horizontal development paths providing avenues for growth and progression within the company.

3. Home Appliances: In addition to the exciting professional opportunities within our organization we are pleased to share that our employees enjoy exclusive discounts on our home appliances power tools and JUNKERS products. Furthermore as part of our BOSCHContigoMas benefit program our team members also have access to discounts offered by various international companies enhancing their overall employee experience with us.

4. Contract Stability long term oriented. 

5. Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year. Work Monday to Friday (Weekends off!) following this rota: 08:00-16:00 09:00 -17:00 and 11:00-19:00 39 hours per week.

6. Competitive Salary: During the recruitment process well discuss compensation details. Total salary is around 22469.53  gross per year.

Qualifications :

• Previous customer service experience is desirable but not essential
• Strong problem-solving skills and ability to handle customer queries with empathy
• Positive attitude and willingness to learn
• People Person you enjoy working in a collaborative team environment
• Tech savvy and analytical 
• Ready to learn!
• C2 Level in Danish Language C1 Level in English language service is provided in both Danish and English.

Additional Information :

At BOSCH we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals regardless of their background identity or experiences feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races ethnicities genders sexual orientations ages abilities and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion and help us create a workplace where everyone can thrive.

Remote Work :

No

Employment Type :

Full-time