Mortgage Processor, TPO Non-QM Account Manager
Mortgage Processor, TPO Non-QM Account Manager
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Job Description
Overview
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016 Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding trustworthy loans and less frustration for consumers today. To learn more about Spring EQ visit.
At Spring EQ it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple fast and ethical manner. Our values are to
- Be kind and treat all people teammates customers and vendors with respect and consideration
- Be adaptable and embrace change
- Be accountable and take responsibility and deliver the effort to fully complete the task
- Be better and strive for continuous improvement in ourselves our team and the company for our customers
- Be part of the solution and solve problems find the answers and collaborate
- Work hard have fun and get things done
A Spring EQ Wholesale Account Manager is the pipeline and communication hub of the Non QM channel to which they are assigned. Working closely with the operations underwriting and sales team while servicing the clients and driving pipeline are a main function of this managers are expected to have both great written and verbal communication skills along with substantial working knowledge of the overall Non QM mortgage industry Spring EQ specific guidelines procedures and policies.
Responsibilities
- Manage a pipeline of loans ensuring timely movement from initial approval through funding while providing exceptional service to clients.
- Review conditions for completeness and accuracy and communicate with all relevant parties to obtain outstanding conditions.
- Effectively resolve issues to prevent delays in the loan process.
- Review all documentation provided by the broker for sufficiency to meet underwriting guidelines and loan product requirements (i.e. entity documents credit reports letters of explanation etc.).
- Work closely with underwriters to understand the conditions and explain to the broker. Anticipate underwriter conditions to the extent possible.
- Manage multiple loan files to ensure each loan closes promptly.
- Work as a liaison between departments to help drive files to closing.
- Ensuring issues escalated in from clients or AEs to reach resolution.
Qualifications
- Minimum of 3 years of Non QM account/relationship management.
- Must have recent experience with Non QM loans including Bank Statement and/or DSCR.
- Strong analytical skills and ability to assess vendor performance operational efficiency andcompliance adherence.
- Proven experience in managing vendor relationships and service-level agreements.
- Excellent communication and interpersonal skills with the ability to engage with internal teamsand external partners at all levels.
- Strong negotiation skills and the ability to resolve issues in a timely and effective manner.
- Ability to prioritize multiple tasks and manage time efficiently in a fast-paced environment.
- Proficient in Microsoft Office Suite (Excel Word PowerPoint) and Blue Sage operating system.
Education and Experience:
- Minimum of 3 years of non-QM account/relationship management.
- Minimum high school degree required associates or bachelors degree preferred.
Physical & Mental Abilities Requirements:
Physical Abilities:
Ability to sit and work at a desk for extended periods using a computer and office equipment.
Frequent use of office tools such as telephones computers and filing systems to communicate and document processes.
Occasional travel to meet with third-party vendors or attend industry conferences.
Ability to occasionally lift and move office materials or supplies up to 10 lbs.
Mental Abilities:
Strong analytical thinking and problem-solving skills with the ability to assess complex operational issues and propose effective solutions.
High attention to detail and accuracy especially when managing third-party contracts performance reports and compliance documentation.
Ability to remain calm under pressure and handle complex issues or conflicts effectively.
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
Excellent communication skills including the ability to communicate clearly and effectively with both internal and external stakeholders.
Ability to adapt to changing environments and continuously seek process improvements.
Strong customer service orientation with a focus on resolving issues and maintaining positive relationships with vendors and internal teams.
Accommodations are available to enable individuals with disabilities to perform essential job functions as required by law
Benefits
- 401k Company Match
- Commuter Benefits
- Company Holidays
- Dental Insurance
- Dependent Care Plan
- Disability Insurance
- Employee Assistance Program
- Life Insurance
- Medical Insurance
- Paid Time Off Plan
- Vision Insurance
- Credit Union Membership
Applicants must be authorized to work in the US. We do not offer sponsorship for work authorization or related employment visas for this position.
Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process please contact
Required Experience:
Manager
Employment Type
Full-Time
