Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Apply now to join FAU on its race to excellence.
For more information on everything FAU has to offer please visit
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Call Center Representative Boca Raton FL.
Summary of Responsibilities includes:
- Responds to inquiries regarding but not limited to bill payment tuition & related charges Florida Prepaid inquiries andcollection of accounts with a goal of 100% customer satisfaction.
- General office duties to support Tuition & Billing services including but not limited to data entry electronic filing and scanning.
- Participates in presentations for orientations special trainings and campus events.
- Responds to high-volume customer/student calls emails and assists customers/students face-to-face in the front office as needed.
- Provides customers/students with a clear understanding of their student accounts and deadlines.
- Provides the supervisor with error corrections or discrepancies as necessary.
- Process customer/student transactions and respond to inquiries in a responsive timely and accurate manner.
- Participates in ongoing training to increase skill level and productivity.
- Assists with other ad hoc projects and job-related duties as assigned by leadership.
FAU Benefits and Perks
If Benefits & Perks are important to you then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students staff and faculty FAU offers:
- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family) Dental Vision Life Insurance Flexible Spending plans Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program
- Flexible work arrangement plans
- Sick Leave Pool Program
- Paid time off (eligible employees) including vacation and sick leave 1 personal day 9 paid holidays and paid winter break (at Presidents discretion).
- Paid Community Engagement Volunteer Service Day
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAUs amazing offers visit us at Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live.
Minimum Qualifications:
A high school diploma and five years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.Preferred Qualifications/Skills:
Proficiency in MSOffice Suite especially Microsoft Excel including sorting filtering and basic data analysis.
Prior experience in a university or higher education setting especially in student accounts financial aid or registrar services.
Working knowledge of FERPA and other student privacy regulations.
Ability to de-escalate issues and explain complex tuition or billing processes in a clear supportive manner.
Demonstrated ability to be proactive look for ways to improve processes and suggest efficiencies within daily operations
.
Flexible and adaptable working style.
Excellent communication skills.
Demonstrated organizational skills with a strong focus on attention to detail.
Excellent interpersonal skills.
Salary:
$20.00 per hour.College or Department:
UCN: T&B / Customer Support OperationsLocation:
Boca RatonWork Days and Hours:
Monday- Thursday: 9:00 a.m. - 6:00 p.m.; Fridays: 8:00 a.m.- 5:00 p.m.Application Deadline:
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official sealed transcripts and original NACES evaluation if applicable sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II) motor vehicle check credit check reference checks alcohol and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources please call . For communication assistance call 7-1-1.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
