Finance User Experience Manager
Finance User Experience Manager
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1 Vacancy
Job Description
Job Level:
Technical Leadership-T2Job Description:
Job Purpose/Overview
With a mission to deliver best-in-class Finance technology capabilities as accelerators and enablers of growth the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations teams ambition is to be the face of operational excellence user experience and business alignment driving trust and proactive services for Finance.
We are looking for a collaborative and outcome-focused individual to help elevate our Service Management function. This role is ideal for someone who thrives in dynamic environments and has enthusiasm for building a new capability improving processes and growing professionally within a global evolving organization.
Context and Scope
This role focuses on shaping and improving the end-to-end Finance user experience across FinTech systems. With a strong understanding of Finance processes and peak activities you will lead efforts to ensure that services are built around real user needs helping Finance teams complete their work more efficiently especially during critical business moments.
You will serve as a connector between end users Digital Technologies (DT) vendors and internal teams. Your goal is to ensure that service delivery is supportive responsive and tailoredreducing friction resolving pain points and enabling Finance to focus on outcomes.
Key Responsibilities
- Map and manage the user journey across Finance platforms focusing on removing complexity and making interactions more seamless for users during times of high-impact.
- Identify and prioritize service gaps and user pain points; translate these into improvements.
- Translate user feedback into service enhancements in collaboration with DT vendors and internal teams.
- Advocate for user-centric practices in incident problem and change management.
- Contribute to service readiness activities ensuring that new releases and changes are aligned with Finance users real-world expectations and workflows.
Job Specifications/Qualifications
- Demonstrated experience working in complex matrix environments coordinating across multiple stakeholders.
- Strong communication and stakeholder management skills with a collaborative mindset and passion for improving the user experience with hands-on UX practices.
- Strong understanding of Finance users needs and processes and ability to align service design accordingly.
- Proven ability to manage and improve user support experiencesincluding self-service tools knowledge bases and user communications.
- Skilled at translating technical topics into business-relevant outcomes that resonate with Finance stakeholders.
- Comfortable working in agile product-centric environments participating in cross-functional teams and applying agile ceremonies rituals and artifacts.
Key Mars Leadership Competencies
- Collaborates: Facilitates an open dialogue with a wide variety of contributors and stakeholders & model collaboration across the organization
- Drives Results: Consistently delivers high-quality outcomes by focusing on what matters most following through and holding self and others accountable for performance.
- Manages ambiguity: Is an effective leader of managing change and building buy-in amongst team members particularly during times of uncertainty or change / rapid growth
- Values Differences: Demonstrates commitment to inclusion & diversity (I&D) and creates an environment in which team members are comfortable bringing their authentic selves to work
What can you expect from Mars
- Work with diverse and talented Associates all guided by the Five Principles.
- Join a purpose driven company where were striving to build the world we want tomorrow today.
- Best-in-class learning and development support from day one including access to our in-house Mars University.
- An industry competitive salary and benefits package including company bonus.
Skills:
Assessment Compliance Management Costing and Budgeting Data Collection and Analysis Data Control Planning and Organizing Policy and Procedures Verbal CommunicationCompetencies:
Balances Stakeholders Business Insight Communicates Effectively Financial Acumen Instills Trust Manages Complexity Optimizes Work Processes Plans and AlignsThe base pay range for this position at commencement of employment is between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to job-related knowledge skills and total compensation package for this position will include variable pay medical and dental benefits participation in 401k plan and paid time off of participation in these benefit plans will be provided if an applicant receives an offer of employment.
The pay range shown is applicable to all locations listed within the job posting:USD 100134.00 - USD 137677.00Required Experience:
Manager
Employment Type
Full-Time
