Field Service Engineer -MRI
Field Service Engineer -MRI
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Job Description
Job Title
Field Service Engineer -MRIJob Description
Philips is a global leader in health technology committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But its not just what we do its who we are. We are 80000 wonderfully unique individuals with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers needs. Its what inspires us to create meaningful solutions the kind that make a real difference when it matters most.
The world and our customers needs are changing faster than ever before and while we are proud of what we do already we know we can do more. Thats why we need you to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role you have the opportunity to make life better
Looking at the challenges the world is facing today Philips purpose has never been more relevant. So whatever your role if you share our passion for helping others youll be working towards creating a better and fairer future for all.
You are responsible for
The Field Service Engineer MRI is responsible for addressing the technical needs of organizations customers providing maintenance to products and services working under general supervision. The role demonstrates technical proficiency across a wide range of capabilities encompassing product malfunction diagnosis proactive and predictive maintenance upgrades repairs and installations with the flexibility to provide these services at customer locations. The role takes an active role in addressing customer escalations complaints (both safety and non-safety related) and feedback coordinating the implementation of associated action plans. The role executes complex service tasks in the field following established procedures utilizing diagnostic tools and troubleshooting techniques to efficiently resolve customer concerns.
Basic troubleshooting installation maintenance and repair on designated equipment
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services Environmental Health and Safety and/or all other applicable regulatory requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Adhering to current regulatory requirements
Delivery:
- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
- The FSE would also provide Demonstration Support for the system in the region
- The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
- FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
- The FSE would implement FCO.
- Ensure Reduced down with timely updates to customer.
- Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.
Selling :
- As a FSE Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the jobs purview
- The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
Service Administration
- The FSE would report all necessary information both technical and administration Call Completion Call Reporting PM FCO Installations as per the norms
- The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
Customer Satisfaction
- FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.
You are a part of
Customer Support team and will be support on multimodality as FSE
To succeed in this role youll need a customer-first attitude and the following
- BE- Any engineering
- 3 years of experience in Experience in troubleshooting Maintenance and installation of medical Equipment
- Strong experience in medical device/services
- Good Communication skills
In return we offer you achallenging innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:
- A rewarding career in Philips with attractive package.
- A variable bonus based on both Philips results and personal performance
- Extensive set of tools to drive your career such as a personal development budget free training and coaching
- Attractive collective health insurance package
- Opportunity to buy Philips shares and products with discount.
Our commitment to inclusion and diversity
At Philips we provide equal opportunities to all our employees and to all eligible applicants for employment in our company irrespective of age color disability nationality race religion gender sexual orientation (LGBTQ ) and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair transparent and clear employee policies which promote diversity and equality in accordance with currently applicable we believe that life is better when #youareyou.
At Philips we provide equal opportunities to all our employees and to all eligible applicants for employment in our company irrespective of age color disability nationality race religion gender sexual orientation (LGBTQ ) and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair transparent and clear employee policies which promote diversity and equality in accordance with currently applicable we believe that life is better when #youareyou.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced productive and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: Theres a certain energy when everyones in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where when and how to work can vary according to task and team schedules. Flexibility isnt office or online it means choosing the space that works best for you your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being offer career advancement opportunities and enable us to be at our best.
Why should you join Philips
Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work focused on innovative customer-first health technology solutions. Help us improve the health and well-being of billions of people every year. Ultimately creating a career that no one could have planned for. Even you.
Employment Type
Full-Time
