Senior Manager, People Business Operations & Change Management
Senior Manager, People Business Operations & Change Management
Posted on :
18-07-2025
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1 Vacancy
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Senior Manager People Business Operations & Change Management
Why We Have This Role
Qualtrics is looking for an energetic individual to support our Chief People Officer and partner on business objectives. An ideal candidate would be someone who leads strategic projects and initiatives across the People team while establishing and operating the rhythms of the People organization. Improving communication and change management of strategic programs/projects in the People organization are a top priority. Driving transformative programs across the People team and with our key stakeholder teams will impact the future of the People organization at Qualtrics. This role reports to the Chief People Officer.
How Youll Find Success
- You thrive in times of ambiguity.
- You are energized by fast-paced decision making and execution.
- You can move a team forward in high degrees of challenge or change.
- Youre motivated to solve complex problems.
- You have a strong executive presence and customer orientation.
How Youll Grow
- You will work with our leaders on a daily basis and learn how the business is run.
- Youll be a self-starter.
- Youll lead inclusively also demonstrating cultural competence and emotional intelligence (EQ) and adaptability quotient (AQ)
- Youll excel in creating clarity.
- Youll become excellent in written and verbal communication skills communicating in a way that informs educates and inspires teams leads to teams of employees at various levels who are not direct reports.
- Youll be strong in time management organization and prioritization skills and have the ability to work to tight deadlines.
- Youll have exceptional presentation abilities.
- Youll embrace a growth/learner mindset.
What Youll Do
- Partner in building the strategy for the People organization
- Build comprehensive project plans including change management strategy and execution to implement new or enhanced projects and programs
- Responsible for identifying and operationalizing the operating rhythms of the org including quarterly business reviews councils steering committees budget planning headcount management and town halls
- Partner with the People Leadership and Finance teams to manage headcount and budget across the organization.
- Partner on some Executive customer engagements to ensure the conversation will be set up for success and to drive the right level of thought leadership and connection.
- Ensure strategic projects are being run end to end and minimizing risks (i.e. HCM selection and implementation)
- Proactively monitor and track the employee experience activities against milestones and metrics escalating as required
- Liaison to various business groups (Global Rewards People Business Partners Talent Acquisition People Service Delivery Workplace Experience People Brand People Development Legal etc.) to ensure thoughtful execution of change management
- Responsible for ensuring X4 invites are drafted/sent any materials for presentations are crafted in a way that is authentic and genuine highlighting Qualtrics technology
- Closely partner with the Chief People Officer on other projects as needed.
- This role might be required to travel up to a maximum of 5 days per month in an ordinary calendar month.
What Were Looking For on Your Resume
- 10 years experience driving complex large scale global projects with experience in Human Resources and business operations and/or program management
- Demonstrated experience in project management throughout the entire life of a project including defining the project identifying required resources selecting and training the team monitoring deliverables and performance against objectives making adjustments where necessary providing feedback and recognition delivering the final product and creating process documentation
- Experience building and executing change management strategy including identifying sponsors developing the training managing through resistance tracking progress and analyzing results
- Previous leadership experience in HR/People Team or Employee Experience particularly in a matrix organization with cross-functional collaboration
- Demonstrated business acumen and the ability to connect the dots between people customers and products
- Demonstrated ability to engage with executives
- Experience in working work independently and cross functionally
What You Should Know About This Team
- We collaborate to get things done
- We come up with solutions rather than dwelling on problems
- We ask questions and lean in to help - were all in this together
- We embody a culture anchored in TACOS (Transparency All-In Customer Obsession One Team and Scrappy) as core values
- We have a profound commitment to Diversity Equity and Inclusion
Our Teams Favorite Perks and Benefits
- Qualtrics Experience Program - $1800 for an experience of your choosing (eligible after a year).
- An inspiring office design fostering creativity from rooftop views to an open and collaborative workspace.
- Generous paid time off - 15 PTO 5 Personal Days 10 Holiday Closures.
- Comprehensive benefits packages including medical coverage for employees and their families dental vision and life insurance.
- Perks such as snacks drinks and free lunches in our office.
- Participation in Qualtrics success as part of your compensation.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays Tuesday and Thursdays. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Required Experience:
Senior Manager
Employment Type
Full Time
Key Skills
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