Field Service Engineer (Entry, Intermediate & Sr.)
Field Service Engineer (Entry, Intermediate & Sr.)
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Salary Not Disclosed
1 Vacancy
Job Description
As the first and often the most frequent point of contact for our clients you will have the greatest opportunity to influence the clients perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customers production studios and distribution facilities.
You will be challenged with configuring commissioning and systematically trouble shooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.
Responsibilities:
- Engage in implementation documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
- Respond and provide technical direction to customers regarding operational issues firmware upgrades and general maintenance
- Assess the customers application troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely clear and professional manner
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to product managers
- Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts FAQ Application notes Best Practices and customer product or system configuration and product integration with other manufacturers products
- Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
- (RFC 2328) PIM QOS RIP Sflow SNMP STP/RSTP/MST (IEEE 802.1d) VARP/VRRP VLAN (IEEE 802.1q) VRF
Qualifications:
- Unparalleled desire to help the customer and deliver service excellence
- Education in Computer Networking or related recent practical experience
- Electrical Electronic or Computer Electronic Technician or engineering education or related recent practical experience
- A strong comfort level with Linux is highly desired
- Some Network trouble shooting experience
- Knowledge of IP Networking Protocols (IGMPv2/v3 RIP BGP OSPF EIGRP)
- Knowledge of Internet network technologies (DNS Firewall SSH HTTP)
- Must have a valid Ontario drivers license
What we offer:
- Employer funded benefits program
- Competitive total compensation package
- Work-life balance
- Employee Assistance plan
- Employee Discount Platform
- Career progression
- Casual work environment
- Social events and sports teams
About Us:
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets on-demand services WebTV IPTV and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation content distribution and content delivery.
Considered as an innovator by their customers Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz customer base also includes telcos satellite cable TV and IPTV providers.
With over 2000 employees that include hardware and software engineers Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada United States United Kingdom Germany United Arab Emirates India Hong Kong China Singapore and Australia. Evertz was named one of Canadas 50 Best Managed Companies which recognizes excellence in Canadian-owned and Canadian-managed companies. Canadas 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision creating stakeholder value and excelling in the global economy.
Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment including persons with disabilities. In compliance with AODA Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify Human Resources upon scheduling your interview.
Thank you for considering a career with Evertz!
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Required Experience:
Junior IC
Employment Type
Full-Time
