Director, Account Management
Director, Account Management
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Yearly Salary
USD 175000 - 195000
Vacancy
1 Vacancy
Posted on :
18-07-2025
Job Description
Zixi is seeking a strategic and relationship-focused Director of Account Managementto lead and grow key customer accounts across our Media and Technology portfolio. This is a remote role with a preference for candidates based in the Los Angeles area due to proximity to key clients. This role will focus on retention expansion and client satisfactionwith responsibility for maintaining and deepening customer relationships identifying upsell opportunities and delivering long-term value across our accounts. As a trusted partner to our valued customers the Director will collaborate closely with internal teams across Zixi to ensure a seamless and high-impact client experience.
Responsibilities include but are not limited to:
Zixi is the industry expert in video over IP delivery. We are committed to providing companies of all sizes and complexities the highest quality content delivery no matter the scale device or distance. Its why more than 1000 of the worlds leading media organizations rely on Zixi to deliver video for live events live linear and OTT. Zixi has been leading the way in digital video transmission technology for over a decade. Which means when you join the Zixi team you are collaborating with the best and brightest in the industry. We pride ourselves on our flat structure and driven culture; we all participate to deliver new solutions to our customers on a daily basis.
Zixi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications merit and business needs at the time.
Responsibilities include but are not limited to:
- Customer Growth and Retention: Own a portfolio of strategic customer accounts and drive growth through upsell cross-sell and renewal. Develop deep knowledge of customer goals and challenges and proactively position Zixi as a partner in their success.
- Customer Relationship Management: Act as the primary point of contact for executive and operational stakeholders within assigned accounts. Understand customers evolving needs and serve as a strategic partner delivering tailored solutions and value-added insights.
- Revenue Generation: Drive revenue growth by consistently meeting or exceeding targets through strategic account expansion and opportunity development. Identify and pursue new business opportunities while deepening relationships within existing accounts. Maintain a healthy and well-qualified sales pipeline to support ongoing growth and long-term success.
- Account Planning & Reporting: Develop and execute strategic account plans that align to customer goals and Zixis growth objectives. Track and report on key metrics upsell opportunities and account health.
- Cross-functional Collaboration: Work closely with Zixi internal teams to deliver a cohesive customer experience. Serve as the voice of the customer internally and contribute to roadmap prioritization and product strategy.
- Market Analysis & Industry Engagement: Stay current with industry trends market dynamics and competitive landscape within the target region. Conduct market research and analysis to identify emerging opportunities customers needs and potential areas for growth. Represent Zixi at industry events trade shows and client meetings to strengthen relationships stay informed on market trends and identify new business opportunities.
Qualifications Experience and Education:
About Zixi- 58 years of large account management customer success or business development experience in media cloud SaaS broadcast or video technology industries.
- Proven success driving account expansion and retention in enterprise customer environments.
- Bachelors degree in business communications or a related field preferred.
- Experience with cloud video delivery media workflows or OTT platforms is a strong plus.
- Exceptional communication skills and executive presence; ability to influence and align stakeholders.
- High emotional intelligence and a customer-centric mindset.
- Comfortable managing a dynamic book of business and working cross-functionally to deliver solutions.
- Ability to work and execute independently while collaborating with functional global teams.
- Proficiency with Microsoft Office Suite including Word PowerPoint Excel Outlook and Teams.
- Experience using AI productivity tools such as ChatGPT Microsoft Co-Pilot Claude or other generative AI platforms to enhance workflow communication or customer engagement.
Zixi is the industry expert in video over IP delivery. We are committed to providing companies of all sizes and complexities the highest quality content delivery no matter the scale device or distance. Its why more than 1000 of the worlds leading media organizations rely on Zixi to deliver video for live events live linear and OTT. Zixi has been leading the way in digital video transmission technology for over a decade. Which means when you join the Zixi team you are collaborating with the best and brightest in the industry. We pride ourselves on our flat structure and driven culture; we all participate to deliver new solutions to our customers on a daily basis.
Zixi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications merit and business needs at the time.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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