Wellness and Resiliency Manager
Wellness and Resiliency Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Wellness and Resiliency Manager
TaskUs is looking for a Wellness and Resiliency Manager to lead and promote our Frontline First approach to ensure our employees are productive resilient and enjoy coming to work. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical mental and spiritual well-being fueling the body engaging the mind and nurturing the spirit.
As a People-First Organization we fully understand the importance of taking a holistic view when considering the well-being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing.
Imagine yourself going to work with one thing on your mind: improving the well-being of employees. Were looking for people who are passionate and have the desire to lead our wellness teams as they execute coaching interventions to bolster employee resilience help them reach goals and/or overcome obstacles.
Responsibilities Include:
Oversees end-to-end Wellness and Resiliency function of the site managing a team of life coaches and vendor clinicians
Ensures wellness times are plotted and group sessions are facilitated weekly or as required
Ensures 24/7 coverage of the site and that coaches and clinicians are available and scheduling sessions with teammates
Conducts weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations caseload management group activities planned outreach programming challenges wins and coaching case reviews
Evaluate and review emergency/crisis plans prepared by the Coaches and ensure proper endorsement/referral to mental health professionals
Initiates and facilitates specific programs activities and projects assigned by the Senior Manager Director or Global VP of Wellness and Resiliency
Onboard new coaches within and outside their teams to ensure global program standards are maintained in the department
Provides continuous professional development opportunities for coaches through internal and external training (when available/appropriate)
Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer skills to the team
Gathers data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders
Partners with stakeholders across departments sites and geographies to promote wellness and resiliency initiatives and requirements
Presents wellness program information to clients as requested
Represents the department in site leadership meetings
Initiates and facilitates specific programs activities and projects between and among sites assigned by the Sr Manager Director or Global VP of Wellness and Resiliency
Designs and facilitates advanced and more complex (leadership customized) wellness sessions and initiatives
Requirements:
Graduate of a 4-year college course in Psychology Social Work or similar field
Licensed Psychologist Guidance Counselor Mental Health Professional
Minimum 5 years experience in counseling
Minimum 5 years of people management and supervision
Excellent training teaching or facilitation skills
Outstanding communication skills with a strong emphasis on listening skills
Above Average fluency in written and spoken English**
Excellent interpersonal and leadership skills
High level of discretion and confidentiality
Preferred:
Masters Degree in Psychology Social Work or similar tracks preferred
Minimum 3 years experience delivering both 1:1 and group counseling sessions with personnel dealing with emotional/graphic content preferred
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full-Time
Key Skills
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