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Job Description
Job Details
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Position Description
Bring Your Passion.
Appalachian Community Services is seeking a Mobile Crisis Dispatcherto be the first point of contact for individuals in crisis and to coordinate rapid response efforts to ensure timely and effective support.
Build Your Purpose.
As a Mobile Crisis Dispatcher yourprimary responsibility will be to receive assess and prioritize emergency calls dispatch appropriate crisis intervention staff provide real-time support to callers welcoming and registering individuals to the behavioral health urgent care as well as providing assistance to the mobile crisis and behavioral health urgent care staff. Additionally the Dispatcher will complete insurance verifications enrollments and monitor the ongoing status of each crisis case.
Position Highlights:
- Respond to emergency calls assess crisis situations and provide a calm supportive presence for individuals in distress
- Coordinate and dispatch mobile crisis response teams ensuring timely and effective intervention
- Collaborate with mental health professionals law enforcement and other emergency services to support comprehensive crisis management
- Maintain accurate documentation including call details outcomes and insurance verification
- Provide follow-up support and monitor ongoing cases to ensure quality care and safety post-crisis
The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.
Location: Waynesville NC
Compensation: $17.36 to $19.21 per hour
*Final compensation is determined by factors such as education licensure level experience and other qualifications.
Position Qualifications
- Education:
- High School Diploma
- Experience:
- Previous experience in emergency dispatch crisis intervention insurance verification or a related field is desirable but not required.
- Basic computer proficiency including email and fax.
- Experience with Electronic Health Records (EHR) is a plus.
- Other Requirements:
- Must be 18 years or older
Grow with Us.
Beyond the engaging work youll also benefit from ncgCAREs competitive benefits package to support you and your loved ones provide work/life balance and invest in your future. The list below is for informational purposes only.
- Consumer-driven health plan coverage provided by Anthem
- Wellness: When you enroll in a medical plan you get complete care support on your time through Sydney app (Anthem) with exclusive access to 24/7 access to licensed doctors therapists and psychiatrists.
- Health Savings Account (HSA) or Flex Spending Account (FSA)
- Two dental plan options available through Delta Dental so you can choose the level of coverage that fits your needs and budget.
- Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
- An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
- Generous paid time off
- 401k or Roth IRA Retirement Programs administered by Empower
- Financial planning and education services at no cost to you
- Voluntary supplemental benefits (Accident Critical Illness Short-Term Disability)
- Educational Assistance (your position date of hire and years of service determine your eligibility)
- Advancement and Career Development Opportunities
Join a team dedicated to providing responsive effective and compassionate care to our communities. Together we can make a differencestarting with you.
Equal Opportunity Employer: ncgCARE and its affiliated partners are committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA please contact us at
ncgCARE and all partner affiliates maintain a drug-free workplace.
Required Experience:
Senior IC
Employment Type
Full-Time
