FLEX Sales Coordinator
FLEX Sales Coordinator
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Job Description
This is a temporary position.
The Sales Coordinator provides dedicated support on intermediary and entertainment sales accounts. The primary responsibility of this position is to execute complete lead management of RFPs using Marriotts technology and other Marriott information systems. Performs inventory search and supports customers needs acting as a liaison for the Global Sales Organization and our hotels. Provides support to their assigned sales team with various revenue-generating tasks including assistance in closing on group business addressing customer requests facilitation of account production accuracy reporting and consistently executing Sales Support processes. Customer service skills are essential in this role as the position requires contact with both internal/external customers.
CANDIDATE PROFILE
Education and Experience
Required
High school diploma or GED; 3 years experience in Sales and Marketing Guest Services Front Desk or related professional area.
OR
2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 1 year experience in related professional area.
Preferred
- Experience in hospitality industry.
- Experience in SFAWeb CI/TY CVENT and other eRFP systems
Experience in working with large group business.
Proficient in Microsoft Office
Remote West Coast or West Coast Hours
CORE WORK ACTIVITIES
Schedule appointments meetings travel arrangements for department personnel; evaluating alternatives and making decisions regarding pricing and logistical issues.
Research questions and problems regarding departmental or administrative policies procedures information or services including questions which are complex in nature. Gathers data from multiple sources and analyzes information as appropriate.
Reconciles departmental expense accounts as reflected on the distribution summary or operating statement; identifies discrepancies and prepares variance analyses to explain comparisons to last years results or the current year budget. May assist in the development and forecasting of budget items.
Processes data through an automated administrative system such as expense reports accounts payable payroll and personnel data. Performs research and follow-up necessary to solve problems encountered.
Works with leaders on assessing needs for team meetings and offsites.
Orders supplies as well as processes orders for hardware and software
Handles account tracking and quarterly GSO custom reporting.
RFP Processes
Monitor lead mailbox to ensure all group opportunities are sent to Data Entry or built in SFAWeb and sent to property/Sales Office in timely manner.
Adhere to all Data Entry protocols to expedite lead entry and to increase efficiencies (timely forwarding of RFPs fully completed lead entry forms maintenance of Data Entry OneNote folder manage activities etc.).
Monitor lead entry accuracy as noted above for customer opportunities.
Ensure all appropriate properties (MARSHA codes) are included for all opportunities.
Establish and maintain complete and up-to-date lead response information in SFAWeb/CI/TY and alternate information systems including Intermediary Account field commission percentage multi-year coding etc. to ensure accurate account production and reporting.
Understand GSO (Group End-User and Intermediary) accounts and ensure no opportunities are missed if created directly by property/Sales Office
Manage lead tracking with intense focus to guarantee the return of requested hotel response information to the customer on or before the due date.
Ensure all account information is up to date and accurate i.e. Account Address Contact information IATA number merge account/contract duplication.
Maintain open communication with Sales associates properties MHS Offices and markets as needed regarding lead status.
Complete the Manual Adjustment process with all supporting back-up clearly stated within process due dates and alert appropriate Sales associates when ready to review.
Systems
Maintain proficiency with customers sourcing tools such as Cvent GroupSync HopSkip Hubli etc. and any proprietary toolsto better maximize Marriotts GSO group RFP process.
Maintain proficiency with all MI computer systems utilized by GSO team (ex: MS Office365 SFA CI/TY Tableau Empower)
Support
Develop relationships build trust and assist with resolving issues as needed with top clients and internal stakeholders(via phone and email)
Compose and update response grids and customer communications whenever necessary.
Provide coverage for Sales associates when needed including assisting with customer needs lead entry and any additional duties as requested.
Complete other projects reports and program coordination as assigned. Assist with additional office coverage whenever necessary.
Send communication to the field/hotels on behalf of Sales associates
Manage customer favor requests.
Assist with customer facing presentations.
Work with manager on scheduling visits preparing for sales calls and event management as needed.
Adherence to established PTO process so that fluent transfer of active leads/tasks can be assumed without difficulty or confusion by colleagues and to ensure Sales associates hotel sales partners and customers experience a seamless transition of covering Sales Coordinator who is out of the office.
Reports
Generate and organize sales reports utilizing internal data systems (e.g. SFAWebCI/TY Tableau) and RFP systems (Cvent HopSkip etc.) for auditing purposes.
Work with coordinator team to develop and deliver monthly and Ad hoc reports.
Generates and provides accurate and timely results in the form of reports presentations etc.
Generate Dashboard Report for manager bi-weekly / monthly.
Generate other reports as requested.
The pay range for this position is $22.01 to $38.65 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting July 16 2025.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Employment Type
Full-Time
