Guest Services Agent, Jasper Skytram
Guest Services Agent, Jasper Skytram
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Job Description
What will be your daily pursuit
Your daily pursuit is creating a welcoming environment for guests by providing a seamless safe and enjoyable experience.
What will your compensation be
The starting salary for this position is $18.00 per hour
When does this adventure begin
This job is posted as part of our seasonal hiring for Spring/Summer 2025.
What perks can you expect
- Join an inclusive global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays dining and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job
- Serve as the first point of contact welcoming guests and providing information on weather ticketing and tram operations.
- Sell tickets and allocate guests to tramcar spaces using a custom point-of-sale system.
- Handle cash credit/debit transactions and third-party billing processes accurately.
- Operate and maintain knowledge of the flight system ticketing platform.
- Resolve ticketing issues process refunds and address guest feedback professionally.
- Communicate effectively with other departments and staff via phone radio or in person.
- Complete administrative tasks such as filing inventory management and reporting.
- Follow operational procedures and comply with safety regulations.
- Perform additional duties as assigned.
#LI-EB1
What skills and experience do you need for this job
- Demonstrated customer service experience previous supervisory experience is an asset.
- Strong computer proficiency (Word Excel POS).
- Strong conflict resolution and organizational skills.
- Observant motivated and proactive in problem-solving.
- Secondary language skills are an asset.
- To honour our commitment to be Always Honest all employees must consent to a criminal record check
What will your work environment be like
- Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
- Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
- Independent.Youllspend your days in and aroundour amazing properties.
- Remote. Our home is filled with trees lakes and blue-bird skies; rather than buildings freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) as
We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Temp
