Sr. Product Manager, Returns, Worldwide Returns and Recommerce
Sr. Product Manager, Returns, Worldwide Returns and Recommerce
Posted on :
18-07-2025
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1 Vacancy
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Job Description
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon we are dedicated to making zero happen zero cost of returns zero waste and zero defects to benefit our customers company and environment. We are an agile inclusive organization that constantly innovates to create long-term value by investing in our people and our planet not simply focusing on the bottom line.
WW R&R includes business product operations data and software engineering teams who together manage the lifecycle of returned and damaged products - and the corresponding returns customer experiences. In WW R&R you will partner across these teams to improve the customer returns experience; and reduce defects waste and cost in reverse logistics processes. You will be a leader a builder and an owner collaborating cross-functionally with technical operations and business teams to design scalable and automated solutions to customer problems.
Returns Execution CX is an initiative of WW R&R that is dedicated to ensure Amazon fulfils the refunds or replacements customers chose for a return at the earliest possible; optimize the corresponding policies for the best CX and communicate the same contextually upfront. Additionally we strive to build a strong enforcement function to mitigate risk & avoid policy abuse.
In this role you will:
- Create vision product strategy roadmap and execution across a suite of return policy products to improve customer trust and CX
- Develop worldwide features with huge customer-facing and financial impact
- Work with technology customer service returns operations retail etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX.
Were looking for someone who has a passion for working in a cross-functional environment strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.
Amazon is Earths most customer-centric company and in WW R&R the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.
Key job responsibilities
In this role you will:
- Create vision product strategy roadmap and execution across a suite of return policy products to improve customer trust and CX
- Develop worldwide features with huge customer-facing and financial impact
- Work with technology customer service returns operations retail etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX.
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Masters degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
WW R&R includes business product operations data and software engineering teams who together manage the lifecycle of returned and damaged products - and the corresponding returns customer experiences. In WW R&R you will partner across these teams to improve the customer returns experience; and reduce defects waste and cost in reverse logistics processes. You will be a leader a builder and an owner collaborating cross-functionally with technical operations and business teams to design scalable and automated solutions to customer problems.
Returns Execution CX is an initiative of WW R&R that is dedicated to ensure Amazon fulfils the refunds or replacements customers chose for a return at the earliest possible; optimize the corresponding policies for the best CX and communicate the same contextually upfront. Additionally we strive to build a strong enforcement function to mitigate risk & avoid policy abuse.
In this role you will:
- Create vision product strategy roadmap and execution across a suite of return policy products to improve customer trust and CX
- Develop worldwide features with huge customer-facing and financial impact
- Work with technology customer service returns operations retail etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX.
Were looking for someone who has a passion for working in a cross-functional environment strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.
Amazon is Earths most customer-centric company and in WW R&R the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.
Key job responsibilities
In this role you will:
- Create vision product strategy roadmap and execution across a suite of return policy products to improve customer trust and CX
- Develop worldwide features with huge customer-facing and financial impact
- Work with technology customer service returns operations retail etc. to develop a comprehensive solution to enforce and implement returns policy and preserve CX.
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Masters degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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