ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Delivers outstanding customer service by warmly welcoming and engaging with diners ensuring their needs are met during their dining experience.
- Resolves customer complaints or issues promptly and professionally.
- Creates a welcoming and cozy atmosphere in the dining area.
- Recruits trains and manages staff which includes servers hosts/hostesses bartenders sommeliers and bussers.
- Develops and executes training programs to enhance staff knowledge and service skills.
- Schedules and assigns tasks to staff ensuring adequate coverage during peak hours.
- Conducts regular performance assessments and offers feedback to support growth and development.
- Supervises the daily operations of the dining room including seating arrangements reservations and table turnovers.
- Ensures collaboration between dining room kitchen and bar staff to ensure timely and coordinated service delivery.
- Manages the inventory of supplies including utensils glassware linens beverage inventory and food inventory. Makes arrangements for replenishments as needed.
- Upholds high standards of food quality presentation and service consistency addressing any issues with guests orders.
- Ensures compliance with health and safety regulations including food handling and sanitation procedures.
- Performs regular inspections of the dining area to ensure cleanliness and orderliness.
- Enforces adherence to company policies and procedures.
- Develops strategies to attract and retain customers such as through special promotions events or loyalty programs.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Performs other duties including special projects as needed or requested.
QUALIFICATION REQUIREMENTS:
- Demonstrated knowledge of food and beverage operations including service techniques menu items and wine pairing.
- Familiarity with health and safety regulations and compliance standards.
- Outstanding organizational and time management abilities including effective multitasking and prioritization.
- Ability to thrive in a fast-paced high-pressure environment while maintaining meticulous attention to detail.
- Strong customer service skills with the ability to resolve conflicts and handle challenging situations.
EDUCATION AND/OR EXPERIENCE:
- One (1) or more years of experience in a supervisory or managerial role within the restaurant industry preferably in a fine dining restaurant.
COMPENSATION AND BENEFITS:
$80000 annually based on expereince
Full House Resorts provides a robust benefits package for all employees and eligible family members including:
- Health & Wellness: Medical (full-time only) HSA FSA Dental and Vision coverage.
For the employees Full House Resorts provides:
- Financial Security: Life insurance disability coverage and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
Required Experience:
Manager