CRM Business Analyst
CRM Business Analyst
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Job Description
Job Title: CRM Business Analyst (Viva CRM Pharma Domain)
Experience: 8 Years
Location: India (Offshore)
Employment Type: Full Time/Contract
Billing Rate: Negotiable
About QuadricIT:
At QuadricIT we are committed to delivering top-tier technology and consulting solutions to enterprises across industries. We specialize in deploying scalable efficient SAP solutions that help organizations streamline processes meet compliance and drive operational excellence.
We are currently seeking a detail-oriented and proactive CRM Business Analyst with strong experience in Viva CRM and a deep understanding of the pharmaceutical industry. The ideal candidate will work offshore during UK business hours and bring over 8 years of relevant experience.
Job Summary:
The CRM Business Analyst will be responsible for gathering and analyzing business requirements configuring CRM systems and supporting end-users in a pharmaceutical environment. Preference will be given to candidates with hands-on experience in Viva CRM and a solid understanding of pharma domain processes. This is a client-facing role requiring excellent communication skills stakeholder management and attention to detail.
Key Responsibilities:
- Gather analyze and document CRM-related business requirements.
- Collaborate with cross-functional teams to ensure system configurations meet business needs.
- Support and enhance Viva CRM implementations for pharma clients.
- Act as the bridge between technical teams and business stakeholders.
- Drive user acceptance testing (UAT) training and go-live support.
- Identify opportunities for process improvement and optimization.
- Ensure system compliance with regulatory requirements relevant to the pharma industry.
- Provide post-implementation support and troubleshooting.
Requirements:
- 8 years of experience as a CRM Business Analyst.
- Must have experience working with Viva CRM.
- Strong background in the pharmaceutical industry is essential.
- Ability to work independently from offshore during UK hours.
- Excellent stakeholder engagement and communication skills.
- Strong understanding of CRM processes including sales marketing and customer service.
- Experience with documentation tools business process modeling and testing.
Preferred Qualifications:
- Viva CRM certification or proven hands-on experience.
- Previous experience supporting pharma CRM rollouts or upgrades.
- Familiarity with compliance requirements in life sciences (e.g. GxP 21 CFR Part 11).
- Experience with Agile or hybrid delivery methodologies.
Employment Type
Full-time
