ServiceNow (SNOW) Technical Business Analyst
ServiceNow (SNOW) Technical Business Analyst
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1 Vacancy
Job Description
Position Title:
ServiceNow (SNOW) Technical Business Analyst
Location: Springfield VA
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Active Top Secret/SCI Eligible clearance (existing clearance required to start)
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Ability to obtain and maintain a Counterintelligence (CI) Polygraph
NOTE: This is an exclusive Backfill position with this client and is for only one week with him so it is an Urgent role.
Client Flexibility:
The client is ideally looking for someone with ServiceNow experience. However candidates with SAP Mulesoft or SharePoint experience who are willing to learn ServiceNow post-joining will also be considered. Candidate must have experience with information gathering.
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Prepare the organizations business processes for seamless implementation with automated IT solutions.
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Collaborate with stakeholders across the organization to map engineer and refine business processes for implementation with the ServiceNow (SNOW) platform.
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Document and transpose stakeholder requirements into technical terminology suitable for execution by SNOW developers.
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Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tools effectiveness.
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Document module process and sub-process objectives as well as associated workflows data fields integrations and decision points for all stages of the ticket/activity lifecycle.
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Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows.
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Assist with requirements verification and validation to ensure pending solutions meet original business requirements.
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Develop and brief process documentation to senior stakeholders such as user stories process models training artifacts requirement matrices status briefings test plans procedures etc.
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Assist technical IT teams with process definition and refinement outside of automated workflows as time permits.
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Five or more years of combined experience in DoD/IC process engineering business analysis governance ServiceNow developer/administrator or similar role.
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One or more ServiceNow certifications
Demonstrated expertise in:
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Designing analyzing and engineering efficient and scalable Enterprise-level business processes within large-scale organizations
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Understanding ServiceNows functional capabilities in modules like Incident Change Service Catalog CAM PPM CMDB HAM etc.
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Gathering and documenting clear and concise stakeholder requirements executable by ServiceNow developers
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Aligning workflows with Enterprise governance policies procedures and best business practices
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Working with diverse stakeholders prioritizing and assigning tasks tracking and reporting statuses and briefing senior leadership on progress
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Operating in an Agile environment with knowledge of the software development lifecycle and iterative release schedules
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Developing formal technical documentation such as workflow diagrams procedures user stories SLAs test plans roadmaps briefings etc.
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Excellent written verbal communication presentation and training skills
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Ability to articulate new ideas and concepts to technical and non-technical audiences as well as senior-level executives
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Meets the credential requirements for Cyber IT/Cybersecurity Workforce (CSWF) positions as defined
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Advanced certifications in ITIL Project Management Six Sigma etc.
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Experience administering or engineering secure Enterprise information systems in areas such as endpoints networks servers virtualization storage cybersecurity cloud or ITSM
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Understanding of NOW platform API integrations with third-party technologies
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Familiarity with frameworks such as ITIL Project Management IT Governance Software Development Lifecycle IT Operations Management and/or IT Service Management
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100% paid Medical Dental & Vision for Our Employee
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6% 401K match (Vested Immediately)
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29 Days PTO
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Flexible Work Schedule
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Tuition/Certification Reimbursement
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Growth Opportunities within an Emerging Defense Company
Employment Type
Full-time
