Associate NOC Technician
Associate NOC Technician
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
Job Summary (List Format): Associate NOC Technician
- Respond to inbound and outbound customer inquiries in a courteous and professional manner
- Troubleshoot and resolve basic technical and product/process issues
- Provide support for both commercial and public sector clients representing major brands
- Accurately manage accounts and perform back-office processing tasks using various systems and technologies
- Maintain compliance with client program procedures and confidentiality requirements
- Escalate complex customer issues to appropriate managerial or technical staff
- Deliver excellent customer service by actively listening understanding needs and providing timely solutions
- Adhere to attendance punctuality and work schedule expectations (Monday Friday 9AM EST start 8-hour shifts)
- Participate in on-the-job paid training and continuously learn new skills and systems
- Maintain high reliability and performance in a fast-paced team-oriented environment
- Use Microsoft Office Suite and computer applications for day-to-day tasks
- Demonstrate strong communication organizational and interpersonal skills
- Meet typing (20 wpm) and data entry requirements
- May occasionally perform light office tasks such as moving within the office or using office equipment
- Preferred: Experience in state or federal environments customer service tech support or contact center roles
- Respond to inbound and outbound customer inquiries in a courteous and professional manner
- Troubleshoot and resolve basic technical and product/process issues
- Provide support for both commercial and public sector clients representing major brands
- Accurately manage accounts and perform back-office processing tasks using various systems and technologies
- Maintain compliance with client program procedures and confidentiality requirements
- Escalate complex customer issues to appropriate managerial or technical staff
- Deliver excellent customer service by actively listening understanding needs and providing timely solutions
- Adhere to attendance punctuality and work schedule expectations (Monday Friday 9AM EST start 8-hour shifts)
- Participate in on-the-job paid training and continuously learn new skills and systems
- Maintain high reliability and performance in a fast-paced team-oriented environment
- Use Microsoft Office Suite and computer applications for day-to-day tasks
- Demonstrate strong communication organizational and interpersonal skills
- Meet typing (20 wpm) and data entry requirements
- May occasionally perform light office tasks such as moving within the office or using office equipment
- Preferred: Experience in state or federal environments customer service tech support or contact center roles
Employment Type
Full-time
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