Project Coordinator IÂ
Project Coordinator IÂ
Posted on :
17-07-2025
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1 Vacancy
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Job Description
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.
Position: Project Coordinator I
Location: Seattle WA 98121
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Job Description
- This position reports to the Project Team Manager.
- A Project Coordinator thrives in a fun and fast-paced environment this position requires heavy phone and e-mail communication with customers utilizing a wide variety of software tools to navigate customer accounts research and review policies and identify and communicate effective solutions.
- The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
- Provide members with a personalized creative experience
- Work intimately with members and coordinate the entire lifecycle of their projects
- Provide stellar customer satisfaction at all times
- Partnering with Publishing teams to ensure that members enrolled in the proper service package
- Working internally with other departments to ensure that a quality product is delivered in a timely manner
- Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
- Meeting all performance and quality metrics
- Initiating process improvement projects within the department and driving them through to completion
Basic Qualifications
- Associates Degree
- Customer service experience
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Ability to work weekends and overtime as required
- Authorized to work in the US without sponsorship
Preferred Qualifications
- Bachelors degree preferred
- Aptitude to quickly learn new systems and software
- Ability to multi-task & prioritize with strong organizational and follow-up skills
- Excellent oral and written communication skills
- Typical Day in the Role:
- Interaction with team/Day to Day:
- Daily interactions with my FTE team. Monthly touchpoints with me.
- They will be managing multiple partners and be expected to know multiple programs.
- No possibility to convert. May extend
Candidate Requirements:
REQUIRED SKILLS
Years of Experience:
- 2 in a corporate setting
- Degree or Certification: N/A
- Leadership Principle:
- Dive Deep
- Earn Trust
- Customer Obsession
- Insist on the highest standards
- Able to meet SLAs and goals of the team.
- Should have some experience providing customer support internally in a corporate setting.
Top 3 must-have hard skills
- Customer Support
- Research
- Sales Incentive Design
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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