Job Title- AWS Connect Developer and Tester
Location- Woodlawn Maryland
Duration- Long Term
Job Description:
Position Description:
- Design develop and implement AWS Connect processes to include new or modifications to applications forms workflow policies actions access control interfaces and any other configurations required to support client processes
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
- Support and enhance existing processes based on new requirements or upgrades
- Facilitate requirements gathering review and document requirements
- Design and develop solutions within the ServiceNow environment
Skills Requirements:
Foundation for Success (Basic Qualifications): This experience is the foundation a candidate needs to be successful in this position:
- Bachelors Degree in Computer Science Mathematics Engineering or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
Factors to Help You Shine (Required Skills): These skills will help you succeed in this position:
- Solid AWS Cloud and AWS Connect Developer experience
- Extensive experience and knowledge with IVR Automatic Call Distribution (ACD) Skill-Based Routing Live Chat
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
How to Stand Out from the Crowd (Desired Skills) Showcase your knowledge of modern development through the following experience or skills:
- Adept at working independently but also in a team environment
- Demonstrated experience delivering technology solutions in a fast-paced deadline driven enterprise environment
- Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems
- Prior Federal government experience
- Self-starter highly motivated individual who adapts to a dynamic work environment
- Strong attention to detail with an ability to operate effectively across multiple priorities
Education:
- Bachelors degree with 12 years of experience
- Must be able to obtain a Public Trust
AWS
Education
Axiom