Reservation support executive
Reservation support executive
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Job Description
Key Responsibilities
Assist travelers with new bookings booking changes cancelations and refund processing.
Support hotel partners with reservation updates special requests and payout clarifications.
Coordinate with Key Account Managers to resolve hotel-side booking issues.
Ensure all bookings are updated accurately in the system and confirmations are shared on time.
Process refunds verify payout requests and escalate discrepancies promptly.
Respond to inquiries via calls emails or chats in a clear and empathetic manner.
Maintain accurate records in CRM and reservation tools.
Collect and share guest feedback to improve service quality.
Follow up with customers to ensure issues are resolved to their satisfaction.
Support the Reservations team with daily reports and status updates.
Requirements
Key Skills & Requirements
1 2 years of experience in reservations customer service or support (travel/hospitality preferred).
Strong communication and problem-solving skills.
Familiarity with online booking systems or Property Management Systems (PMS).
Organized detail-oriented and comfortable handling multiple requests.
Good understanding of refunds modifications and payouts in travel operations.
Proficiency in MS Office CRM or other booking tools.
Willingness to work shifts/weekends if required.
Benefits
Why Join Us
Be part of a growing innovative travel tech company.
Support travelers and hoteliers worldwide.
Work with a transparent supportive and growth-focused team.
Clear learning path and future growth opportunities.
Sales & Negotiation Skills: Proven track record of closing deals and achieving revenue targets. Hospitality Technology Knowledge: Understanding of PMS, CM, and direct booking systems. Networking & Relationship Building: Strong connections within the hospitality industry. Analytical Thinking: Ability to analyze data and market trends to optimize performance. Communication Skills: Excellent written and verbal communication in English (Additional languages are a plus). Project Management: Ability to manage multiple hotel listings and revenue growth initiatives simultaneously.
Education
Higher secondary/Graduation / Post Graduation
Employment Type
Full Time
