Premium Operations Team Lead
Premium Operations Team Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Premium Operations Team lead will oversee a delivery team with a focus on production levels service level agreements quality and process improvement. This position utilizes insurance operations and finance expertise along with LEAN principles to deliver quality service with a focus on team engagement. The role will work closely with the Team Manager to provide ongoing feedback and support problem solving.
- Lead team in delivery of premium operations services including:
- Review submissions and record premium details accurately
- Perform validations and review to confirm accuracy of data recorded
- Prepare and issue documents and reports accurately as per specifications
- Prepare payment requests for commission and return premiums
- Ensure established service level agreements are met by team
- Escalate production issues proactively to ensure quick resolution
- Identify lead and coordinate process improvement opportunities
- Ensure Productivity/Quality Tracking is monitored and accurate
- Coordinate and implement trainings
- Create and maintain Standard Operating Procedures as necessary
- Provide coaching and feedback to team members
- Escalate personnel issues on a timely basis
- Track capacity and resources to plan
- Enhance and promote team engagement
- Other duties as assigned
Qualifications :
Required Skills/Experience
- Microsoft Office Proficient
- Microsoft Excel Advanced
- PowerBI Proficient with views & customization
- Data & Analysis Advanced
- Insurance/Financial Knowledge Basic
- User Based Technology Capabilities knowledge: Alteryx PBI Smartsheet etc.
- Strong leadership skills with a proven track record of high quality results
- Continual improvement mindset and positive influence
- Demonstrated organizational skills with flexibility to changing requirements
- Strong customer service orientation with an ability to understand improve workflow and processes
- Excellent communication both verbal and written with fluency in the English language
- Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy
- Working knowledge of standard insurance & reinsurance terminology
- Proficient in Microsoft Office Excel Smartsheets Imageright PowerBI.
- Strong analytical and problem solving ability
Additional Information :
Education:
Bachelors degree in Business Management Accounting Finance Mathematics Statistics
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
