IT Manager
IT Manager
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1 Vacancy
Job Description
OIT and the Citys Office of Emergency Management (OEM) are seeking an experienced IT Program Manager to direct IT efforts within this office. The successful candidate will serve as an integral member of OIT and OEM and will possess the ability to understand the functions and objectives of an emergency management organization and provide technical resources to support the mission during emergency operations within the confines of the limits of available technical resources and equipment. OEM staff are required to serve periodically in an on-call capacity on field response teams. Responders may be required to work during non-business hours for extended periods of time in a field environment and during activations of Philadelphias Emergency Operations Center (EOC).
Essential Functions
- Manage and supervise staff in completing IT projects
- Assess business needs and recommend design and implement technological solutions
- Create documentation of critical IT procedures and end-user training materials
- Communicate technical information to non-technical staff
- Make IT purchase recommendations for systems
- Account and maintain IT asset inventory
- Manage and perform Local Area Network administration work with servers and workstation computers attached to a network.
- Perform database server administration
- Manage the repair and troubleshooting of server and workstation computer equipment when problems arise.
- Instruct users in the operation and proper use of computer equipment and telephones when needed.
- Determine the right balance of IT services that will be used for an emergency situation. Prioritize which services are critical and can be provided for in the specific environment if working in the field.
- Other duties as assigned.
Qualifications :
- Two or more years of experience performing local area network technical support work computer troubleshooting and analysis systems design database management and virtualization.
- Previous work experience which demonstrates increasing responsibilities.
- Experience in ESRI a plus.
- Completion of at least a bachelors degree in Computer Science Information Technology Management Information Systems or a related field. Equivalent experience may be substituted for degree requirement.
The following technical certifications are not required but preferred for employment:
- Microsoft Certified System Engineer (MCSE)
- Microsoft Certified IT Professional (MCITP)
- Certified Associate in Project Management (CAPM)
- Information Technology Infrastructure Library (ITIL v2 or ITIL v3 Foundation or Intermediate)
- Cisco Certified Network Associate (CCNA)
- Pennsylvania Emergency Management Agency Certified Emergency Management Staff (any level)
Knowledge of:
- Best practices in Windows system administration and security
- Wireless networking concepts
- Microsoft Office Suite components (Word Excel Power Point Visio & Project)
- Storage technologies for server infrastructure
- Network troubleshooting
- IIS Active Directory MSSQL MySQL DNS File and Print server management
- Microsoft Group Policy configuration
- IT infrastructure and service development
- PC and application deployment technologies
- Systems analysis and enterprise architecture
- Server-side scripting using Windows batch files and Windows PowerShell
- Working knowledge of VMware and Hyper-V with shared storage and virtualization experience
- Working knowledge of Dell Blade servers and chassis
- Basic knowledge of PHP web design language (preferred)
- Managing VoIP phone systems
- Some experience with Audio Visual systems
- Experience with Mass Messaging Systems or Public Alerting
Additional Information :
Salary Range: $75000 - $90000
Important: To apply candidates must provide a cover letter and a resume.
Discover the Perks of Being a City of Philadelphia Employee:
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility for the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available
Pay off your student loans faster - As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Enjoy a Free Commute on SEPTA - Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a full-time part-time or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
