Senior Sales Support Specialist
Senior Sales Support Specialist
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
Job Description
WHAT YOU GET TO DO
- Handle inbound and make outbound calls emails and chats from real estate agents regarding their Equator account password resets and technical issues - these are warm leads no cold calling
- Upsell real estate agents current memberships for added value in receiving qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the benefits of Equators services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions sales activities and performance metrics
- Stay up-to-date with industry trends competitor offerings and Equators product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications :
Qualifications
Any Graduate with 3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.
WHAT ABOUT YOU You have...
- A Hunter mentality eager to create and nurture a sales revenue stream through lead generation and warm calling while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role ideally within a Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service sales and customer retention with expertise in handling customer objections and escalations
- Experience working with one or more CRMs (e.g. Avature Encore or ) or Ticketing Tracking systems (e.g. Zendesk)
Additional Information :
THE PERKS OF WORKING AT ALTISOURCE
Prosperity:
- Competitive base salaries!
- 401k plans with company matching we want to empower you to further your career and prepare for retirement!
Good Health:
- Comprehensive Medical Dental and Vision insurance plans
- Tax-free Flexible Spending Account
- Life insurance short-term and long-term disability
...And Happiness!
- Paid holidays plus 19 days of accrued PTO for a total of 28 paid days off per year!
- Opportunities to join our community service initiatives including Habitat for Humanity
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
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