Coordinator, Fan Services

As the Full-Time Coordinator Fan Services you will play a key leadership role within the Fan Services department guiding the team to deliver an exceptional guest experience that reflects our championship standards.

• Support the Assistant Manager by leading frontline Fan Services staff and Event Supervisors through a collaborative one team approach. Uphold departmental integrity and embody the championship vision in all areas of leadership and service delivery.
• Manage the Fan Services Survey program by analyzing and interpreting data to identify trends insights and areas for improvement in service delivery.
• Work in partnership with the HR department to recruit onboard and train part-time event staff including Event Supervisors ensuring all personnel are equipped for success.
• Provide consistent coaching feedback and when necessary disciplinary action to event personnel.
• Support the Assistant Manager by ensuring optimal staffing levels for all events by overseeing scheduling and deployments to maximize service efficiency.
• Ability to run small events at Scotiabank Arena and Coca-Cola Coliseum.
• Maintain a strong understanding of the applicable Event Staff Collective Bargaining Agreements. Promote positive and professional employeremployee relationships.
• Oversee ordering and tracking of uniforms and other event-related inventory for all venues.
• Maintain all staff-related tracking purposes

Qualifications :

Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to share this with us in our online applications Message to the Hiring Manager section

• Availability to work overnight weekend weekday and holiday shifts as required.
• Proficiency in Microsoft Office Suite with strong skills in data analysis (Power BI experience is a plus).
• Proven leadership abilities including mentoring and team management.
• Familiarity with Collective Bargaining Agreements and labor relations best practices.
• Strong written verbal and digital communication skills.
• A collaborative team player and natural team builder who engages effectively at all organizational levels.
• Ability to cultivate a positive motivating and inclusive work environment.
• Skilled at managing pressure and juggling multiple priorities simultaneously.
• Committed to delivering excellent customer service with proactive awareness.
• Friendly approachable and professional demeanor with high standards of integrity confidentiality and discretion.

Additional Information :

Apply by: July 21 2025

We thank all applicants for their interest however only those selected for an interview will be contacted. 

At MLSE we are committed to building an equitable diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

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Remote Work :

No

Employment Type :

Full-time