Payouts Assistant

The Payouts Assistant is a key member of the Payouts Team dedicated to luxury vehicle
finance. This role supports the full payout process within a high-performing fast-paced
environment where exceptional service is the standard. Working closely with the Client Services
team the Payouts Assistant efficiently manages incoming payout requests and performs
essential checks to ensure a smooth accurate and compliant lending journey.
Our customers and introducers many of whom operate at the top end of the market expect
speed accuracy and professionalism at every step.
You will be responsible for ensuring the accuracy of loan documentation preparing final payout
packs and maintaining close alignment with internal teams to deliver a seamless and premium
customer experience.

Key Role Responsibilities

• Perform systematic checks on all incoming loan documentation to ensure accuracy and compliance.
• Ensure that all credit conditions set by underwriters are fully met prior to loan completion.
• Validate bank details and confirm finance clearance on vehicles
• Prepare and issue final payout packs for the Finance team in a timely and precise manner.
• Monitor the progress of payout requests and provide regular updates to internal stakeholders.
• Ensure all activities adhere to relevant regulatory and internal compliance standards.
• Support the wider Client Services team with administrative tasks as required.
• Run quality assurance checks across key stages of the Client Services process and generate performance reports to monitor service quality and identify areas for improvement.

Qualifications :

• Exceptional attention to detail and a high level of accuracy in all work.
• Strong organisational skills with the ability to manage competing priorities in a time-sensitive setting.
• Proactive mindset with the ability to troubleshoot issues and adapt to change.
• A positive can-do attitude and the drive to meet high service standards.
• Previous experience in the auto finance sector or a similar financial services environment.
• Background in sales administration client services sales support account management or operations.
• Strong communication and interpersonal skills for internal collaboration.
• Proficiency in Microsoft Office particularly Excel.
• Familiarity with financial documentation and credit/lending processes.
• A genuine interest or passion for the motor car industry

Additional Information :

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Full-time