Lead Analyst, Retail Technology
Lead Analyst, Retail Technology
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The purpose of this job is to provide ongoing support and maintenance of the companys marketing technology systems
- Direct the management and documentation of escalated issues by gathering and analyzing additional information
- Design Loyalty systems hardware and software solutions
- Manage and package releases and hotfixes for the purpose of deployment
- Lead the testing of new programs platforms and integrations
- Direct Analyst I and Analyst II team members in troubleshooting and resolving all Loyalty system issues
- Collaborate with vendors to identify and resolve current bugs and issues and introduce new functionality
- Create and maintain documentation related to new Loyalty integrations and use cases
- Oversee the deployment of Loyalty hotfixes and upgrades
- Maintain non-Production software and hardware environments
- Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules regulations policies and procedures
- Complete other duties as assigned
Qualifications :
- High school diploma or equivalent certification required
- Bachelors degree or equivalent experience preferably related to computer science and technology
- Minimum eight years experience with retail technology and/or digital marketing platforms and second level support in identifying and troubleshooting system issues preferred
- Working knowledge of Microsoft Windows including Microsoft Office
- Working knowledge of Microsoft SQL Server Express and ability to script SQL queries
- Experience with Loyalty technologies preferred but not required Competencies
- Excellent organizational troubleshooting analytical and diagnostic skills in order to quickly identify and resolve system issues
- Ability to work unsupervised or with moderate oversight of managers and senior team members Ability to take ownership of various projects and problems set and meet deadlines and prioritize tasks in order of importance and impact to the business
- Work well under pressure and maintain a high level of customer service
- Strong written and verbal communication skills
- Ability to communicate clearly with internal teams customers and vendors
- Continue to develop professional expertise and apply company policies and procedures to resolve a variety of issues
- Exercise judgment within defined procedures and practices to determine appropriate action
Additional Information :
- Lift up to 50 pounds
- Lift and move POS and other hardware as necessary
- Sit or stand for long periods of time Work flexible hours in system critical situations
- Provide on call support after hours and weekends
- Travel required less than 10%
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
