IT Helpdesk Support
IT Helpdesk Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Helpdesk Support will help to learn the business procedure of the company and to provide support to our staff. This position will directly report to the IT Helpdesk Leader. The tasks of an IT Helpdesk Support will require you to work on a shifting schedule and work some holidays too.
Key responsibilities include:
- Study the companys business system logic and procedures.
- Support our staff and clients in understanding the system logic & procedure.
- Troubleshoot bugs in our systems reported by our staff.
- Get staffs new-feature or improvement requests to the manager.
- Track system issues and make bug reports to the manager for bug analysis.
- Proactively monitor our systems and communicate within a multi-location infrastructure.
- Assist remote coworkers on local software hardware and network issues investigating and troubleshooting.
Qualifications :
In order to succeed in this role you have:
- BSIT graduate or any relevant course
- This position is a multiple-in-one (business support most of the time and occasionally technical support on software & hardware) and one-for-everyone (we have other team members but in other offices/countries) design so you will need to be capable of different types of professional skills from internal training and also work independently
- Good English listening reading speaking and writing skills enough to work with people from all over the world
- The capacity to communicate with users and product managers. The soft skillset is considered the key for this role.
- Good logistic thinking ability
- Curious organized results-oriented and fast learner;
- A good listener to understand the full picture as well as an excellent communicator;
- Able to work with autonomy as well as being a good team player;
- Willing to work in shifting schedules and shifting rest days.
Additional Information :
PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES
- HMO (Medical insurance) 100% for Employee and 100% for first dependent;
- 15 days paid leave;
- Team-building activities
- Free coffee
- Game room
- Performance-based salary adjustments
- Employee recognition awards
- Social Awareness and Community
- Involvement Activities
So READY TO BECOME A QIMATE JOIN US!
Craft the future Start your journey at QIMA to REVEAL your potential!
Because our differences make the difference at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
QIMA recognizes and recruits all its talents.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
