Talent & Culture (HR) Manager - Mercure Miri City Centre
Talent & Culture (HR) Manager - Mercure Miri City Centre
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
What you will be doing:
Job Responsibilities:
- Design and implement a comprehensive training and development framework aligned with brand standards and business goals
- Track training completion and effectiveness through KPIs surveys and performance reviews.
- Conduct regular training needs analyses in collaboration with department heads to identify skill gaps and opportunities for development
- Create and deliver training content focused on service excellence leadership operational procedures and guest satisfaction
- Lead the onboarding experience for all new hires to immerse them in the hotels culture values and service standards
- Ensure all employees receive mandatory brand and compliance training within the required timeframe
- Develop and facilitate leadership development programs to build internal talent pipelines
- Partner with department leaders to create individualized development plans for high-potential employees
- Promote a learning culture through on-the-job coaching cross-training initiatives and skill enhancement programs
- Maintain detailed training records and ensure all employees complete required training in line with legal and brand compliance
- Analyze HR metrics and provide regular reports on turnover engagement diversity and training effectiveness
- Ensure compliance with local labor laws hotel policies and brand standards
- Maintain accurate and confidential HR records including contracts disciplinary actions and payroll-related documents
- Act as a trusted advisor to employees and leadership on HR-related issues
- Promote a positive work culture through employee recognition programs wellness initiatives and engagement activities
- Oversee the performance appraisal process and coach managers on effective performance feedback
- Drive performance improvement plans and career development pathways
- Partner with senior leadership to align HR initiatives with business objectives
- Assist the Talent & Culture Team as needed with recruitment administration employee relations colleague events & activities compensation & benefits and other functions essential to the day-to-day Human Resources operation
- Other duties as assigned
Qualifications :
Your experience and skills include:
- This position is open to Malaysian citizens.
- Bachelors degree in Human Resources Hospitality Management or related field preferred.
- Minimum of 3 years of experience with the same or similar capacity (Leadership Role)
- Knowledge in Employment Act and/or Sarawak Labour Ordinance
- Knowledge of Human Resources operation policies and procedures required
- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion
- Competency using a variety of computer software
- Ability to communicate both verbally and written in English
- Ability to write reports business correspondence and procedure manuals
- Ability to effectively present information and respond to questions from managers clients customers and vendors
- Ability to possess a high level of professionalism and integrity while maintaining confidentiality
Additional Information :
WHY WORK FOR ACCOR
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Please note: Due to local regulations on hiring only local talent will be considered for this position.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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