Receptionists Concierge and Customer Service
Receptionists Concierge and Customer Service
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Job Description
Employment Type:
Part timeShift:
Day ShiftDescription:
Loyola Medicine a member of Trinity Health is a nationally ranked academic quaternary care system based in Chicagos western suburbs. With its main campus at Loyola University Medical Center Loyola Medicine is part of a comprehensive three-hospital system includingLoyola University Medical CenterGottlieb Memorial Hospital andMacNeal Hospital.
If youre passionate about delivering exceptional care and making a difference in the lives of our communities join the Loyola team as a Concierge and become Loyola Strong!
What youll do:
The Receptionist/Concierge serves as the first point of contact at the hospitals Main Entrance and Surgical Waiting Room. This individual plays a vital role in facilitating smooth operations by delivering exceptional customer service to patients families and visitors ensuring a welcoming and supportive experience throughout their visit.
Shift: Gottlieb - Saturday and Sunday 8:00am - 6:30pm or 10:30am -9:00pm
MacNeal Hospital - Saturday and Sunday - 7:30am - 9:00pm
Key Responsibilities:
This role involves answering inquiries directing or escorting individuals throughout the hospital and assisting with physical needs such as wheelchair support and transportation access. Youll screen visitors provide updates in line with privacy policies and help resolve concerns with empathy and sound judgment. Participation in training and department meetings is expected.
Greet and assist patients visitors and families with compassion and professionalism
Provide accurate directions and information both in-person and by phone
Escort individuals to treatment areas and offer mobility support
Screen visitors and ensure HIPAA compliance
Support problem resolution and escalate concerns when needed
Participate in training and maintain a service-oriented attitude
We offer our Hospital AccessRepresentatives:
- DailyPay! Work today/Get paid today
- Tuition Reimbursement
- Career Development
- Referral Rewards
- Strong Team Culture
- Career Growth Opportunities
What youll need for this job:
- Bilingual: Spanish /EnglishPreferred
Minimum Education:
- Required: Associates Degree OR equivalent training acquired via work experience or education;
- Bachelors degree preferred.
- Specify Degree(s): Communication Psychology Hospitality
Minimum Experience:
- 1-2 years of previous job-related experience required; 3-5 years preferred
Compensation:
Pay Rate: $15.30 - 18.51 per hour
Actual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Employment Type
Part-Time
