Quality Assurance Documentation and Training Specialist - Property & Casualty Insurance (Remote)
Quality Assurance Documentation and Training Specialist - Property & Casualty Insurance (Remote)
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Job Description
Company:
Marsh McLennan AgencyDescription:
Our not-so-secret sauce.
Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive at McGriff a division of Marsh McLennan Agency (MMA).
MMA provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).
This is a remote position. Ideally the successful candidate will be located in the Southeastern part of the United States either in the Eastern or Central time zone.
Job Description:
- Writing Updating and Training Standard Operating Procedures
- Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements tracking quality metrics recommending improvements and guiding the business on quality control issues.
- Analyze feedback propose suggested actions create reporting and presentations relating to ad-hoc reporting.
- Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team.
- Contributes to the achievement of Operations team Service Level Agreements (SLA) Key Performance Indicators (KPI) and business objectives.
- Manages and prioritizes own workload to meet individual SLA KPI and Quality targets.
- Disseminates information to and coordinate projects leveraging best practices to achieve operational excellence.
- Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.
Our future colleague.
Wed love to meet you if your professional track record includes these skills:
- Previous experience writing Standard Operating Procedures and Training Material.
- 3 5 Years previous experience within the P&C Insurance industry.
- Sagitta/Imageright Experience a Plus.
- Must have advanced Word and Microsoft Excel skills good grammar spelling proofreading skills and attention to detail.
- Must have strong organizational communication and training skills.
- Must be able to work independently following a brief period of specific technical training.
The applicable base salary range for this role is $63100 to $117500.The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until:July 31 2025
Required Experience:
Unclear Seniority
Employment Type
Full-Time
