Department Business Administrator

Type of Position:

Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Departments Website:

Summary of Job Duties:

Qualifications:

Minimum Qualifications:

• Bachelors Degree in Business Administration or related field plus four (4) years of administrative management experience

OR

• Associates Degree in Business Administration or related field plus six (6) years of administrative management experience

OR

• High School and eight (8) years of administrative management experience.

Knowledge Skills & Abilities:

• Strong organizational and communication skills

• Detail-oriented
• Experience working in a fast-paced healthcare environment
• Proficiency in healthcare electronic systems
• Familiarity with government rules and regulations related to registration and customer service

Preferred Qualifications:

• Masters Degree
• Prior management experience especially in a Healthcare setting dealing with front-end and Revenue cycle functions.
• CHAA Certification preferred

Additional Information:

Key Responsibilities:

Supervisory/Management

• Supervise Access/Revenue Cycle/Scheduling/Call Center staff and functions under the direction of the Sr. Administrative Services Director.

• Monitor daily activities and production ensuring staff consistently meets performance standards.

• Develop and implement registration processes including demographic and insurance verification and copay collection.

• Oversee scheduling protocols and ensure staff is trained and continuously updated.

• Manage call center operations including tracking call volume and reporting metrics monthly.

• Oversee back-office functions such as financial reporting patient refunds accounts billing medical records referrals and scanning.

• Ensure compliance with UAMS and insurance carrier deadlines.

• Perform administrative duties including hiring training evaluating and counseling employees.

• Review revenue cycle data and metrics providing monthly reports.

• Conduct monthly staff meetings to address responsibilities and professional development.

• Implement corrective actions to improve performance and align with organizational goals.

• Ensure access-related patient care functions continue during downtime or emergencies.

Role-Specific Duties

• Ensure the team meets referral turnaround call statistics quality and customer service expectations.

• Provide leadership with detailed information on barriers to scheduling to improve access.

• Develop and maintain formalized training plans.

• Serve as the primary contact for access-related patient complaints resolving issues and conducting root cause analysis.

Financial/Operational Management

• Collaborate with leadership to manage financial and operational activities.

• Provide monthly reports to Sr. Administrative Services Director and other leadership.

• Ensure compliance with regulations and report concerns promptly.

• Assist with variance reporting expense tracking contract reviews and financial analyses.

Departmental Procurement

• Manage purchase requisitions ensuring compliance with UAMS policies.

• Coordinate with vendors track orders and resolve discrepancies.

• Recommend process improvements for procurement efficiency.

• Manage vendor contracts and agreements.

Travel Administration

• Coordinate travel arrangements in compliance with UAMS policies.

• Audit travel pre-authorizations and expense reports.

• Serve as a primary contact for travel-related inquiries.

• Maintain travel records and generate reports.

• Manage department P-card/BTA card reconciliations.

Customer Service

• Provide professional and friendly assistance to internal and external stakeholders.

• Maintain confidentiality and demonstrate effective communication skills.

• Foster positive relationships with co-workers and management.

Professional Development

• Attend required training staff meetings and educational in-services.

• Maintain job skills competencies and complete annual assessments.

• Document continuing education hours.

Other Duties as Assigned

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: