Priority Access Supervisor
Priority Access Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship development leadership more
Flexible Schedule - Including Holidays & Weekends / Full Time / 40hrs
Description
JOB DESCRIPTION:
- Emory Healthcares Priority Access Supervisor plays a vital role in the success of Patient Access.
- This role is the link between the section (physicians administrator managers and staff) and the call center (Agents and Patient Access leadership).
- The overall function of the Supervisor is to support the development of team members into patient-centered high-performing brand ambassadors focused on the delivery of excellent customer service in all patient interactions.
- Team Leadership: Interpersonal skills to interact with the Patient Access Associates and Specialists with perceptive listening skills to identify the concerns and take appropriate actions with employees who may need guidance or coaching.
- Team Administration: Manage teams time and attendance in Kronos applying the EHC Attendance Policy; and proactively manage and update agent adherence by submitting exceptions to Workforce Management within the established timeframe.
- Quality Patient Care: Monitor and document a minimum of 2 calls per agent per month; provide feedback and coaching; and handle and resolve escalated calls as needed.
- Clinic Interactions: Partner with the Clinic to update the wiki content regularly; and prepares maintains and updates requested reports.
- Process Improvement: Partners and proactively participates with all levels of leadership team on driving results in various initiatives and measurable categories
MINIMUM QUALIFICATIONS:
- Bachelors Degree and at least 2 years of experience in a customer service hospitality call center or sales environment OR equivalent combination of education and experience.
PHYSICAL REQUIREMENTS: (Light); 11-20 lbs 0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly) Lifting 20 lbs max Carrying of objects up to 10 lbs Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers typing reading writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
Manager
Employment Type
Full-Time
