Operations Manager (Sur La Table)
Operations Manager (Sur La Table)
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-07-2025
Job Description
With over 50 stores and the largest avocational cooking program in the US Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and tableand the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers driving digital growth or providing vital behind-the-scenes support were all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food
Position Overview
The Operations Manager is responsible for leading and coordinatingdailymulti-functional operations across multiple shifts within the Distribution Center (DC). This role ensures optimal execution of inbound and outbound workflows continuous process improvement and alignment of daily operations with broader strategic goals. The Operations Manager serves as a key leadership role fostering a culture of accountability safety service and results.
Key Responsibilities
Operational Leadership
Coordinate and monitor multiple shifts and departments to plan and execute daily/weekly work plans to support DC Operations.
Ensure execution of standard operating procedures (SOPs) productivity goals and quality benchmarks across departments and shifts.
Develop and implement short- and medium-term operational plans aligned withcompany goals.
Team Development & Performance Management
Directly manage a workforce of supervisorsand indirectly manageleads and up to400 hourly associates.
Conduct regular performance reviews mentor leadership talent and build bench strength within the DC organization.
Partner with Human Resources to maintain optimal staffing levels and support recruiting and retention efforts.
Process Improvement & Efficiency
Identify process gaps and lead initiatives to improve warehouse efficiency reduce costs and enhance service performance.
Recommend and implement process improvements.
Operations & Compliance
Promote and enforce a culture of safety and compliance with OSHA and internal safety policies.
Ensure accurate inventory management and protection of company assets.
Assist with maintaining the accuracy and integrity of associate records including but not limited to time and attendance data and personal information.
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates maintained and consistently followed.
Physical Requirements
Ability to communicate verbally and work cooperatively with employees customers and vendors.
Ability to adapt to change and work in a fast-paced warehouse environment
Ability to stand and/or walk for extended periods of time
Ability to regularly lift and/or move merchandise weighing up to 35 lbs; occasionally up to 50 lbs
Ability to grab reach push pull bend stoop kneel twist and crouch in order to retrieve and/or replenish merchandise
Ability to ascend and descend stairs in order to retrieve and/or move merchandise
Must be willing to work across all shifts including weekends and holidays as business needs require. During Peak Season coverage across 2nd and 3rd shift will be required.
Must be able to work in a physical warehouse environment that may include noise temperature fluctuations and mobile equipment.
Qualifications & Experience
Minimum of5-7years of progressive supervisory management experience in a warehouse or distribution center setting.
Proficient in warehouse management systems (WMS) MS Office Suite (Word Excel PowerPoint Outlook).
Demonstrated ability to lead large teams in high-volumemulti-shiftdeadline-driven environments.
Strong analytical organizational and problem-solving skills.
Excellent written and verbal communication skills.
Proven ability to influence change and drive measurable results.
This job description represents a summary of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of the jobholder might differ from those outlined in the job description and other duties as assigned may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability please contact.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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