Senior Consultant, Incident Management
Senior Consultant, Incident Management
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$ 83100 - 141300
1 Vacancy
Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Senior Consultant Incident Manager
The Incident Response team leads the response and resolution of major incidents to minimize business impact and restore services quickly. The successful candidate serves as the central point of contact during critical events coordinating across teams and stakeholders.
Additionally these individual drives root cause analysis and process improvements to strengthen incident response and prevent recurrence.
Major Duties:
Manages and triages incident command centers (in collaboration with Technology) to appropriately respond and recover from operational and / or technology-related incidents
Collaborates with enterprise teams to provide threat and vulnerability monitoring from our technology platforms and any market infrastructures
Supports the development and update of incident communication templates to be used for providing stakeholder updates on real and/or potential business-impacting events
Supports post incident assessments documenting results of assessment and tracking follow up deliverables identified including analysis root cause and immediate remediation
Provides Incident Management stakeholder training as needed
Works within the team to ensure that operational productivity and volatility metrics are in place to manage Business Reporting / Escalation of Incidents to Senior Management and Resiliency Office
Experience/Knowledge:
A College or University degree and/or relevant proven work experience is required
3-5 years knowledge of crisis management disaster and business recovery and continuity management
Understanding of risk management practices including cyber security and how they apply in Financial Servicesorganizations including the impact of regulation on operational resiliency matters
Experience supporting the implementation of projects and working with cross-functional teams
Knowledge of key NT technologies such as Fusion Service Now and Configuration Management Databased (CMDB)
Strong understanding of data analytics and related tools including Power BI
Strong collaboration communication and presentation skills
Ability to drive to execution
Applies knowledge of key business drivers and the factors that maximize department performance
*Please note that at Northern Trust we operate a hybrid model with 3 days in office each week as standard. Due to the nature of the work and follow the sun model adopted by this specific team remote working may be approved for the successful candidate.
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Salary Range:
$83100 - 141300 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
Senior IC
Employment Type
Full-Time
